ID del contrato
HSBC Operations, Services and Technology is a pivotal part of the Group, responsible for seamlessly integrating technology platforms and operations with the aim of redefining customer experience and driving down the unit cost of production. Providing solutions that connect people, devices and networks across the globe, the function combines domain expertise, process skills and technology to deliver unparalleled business. value, quickly addressing market changes and facilitating the development of profitable customer relationships to keep HSBC ahead of the competition.
· People responsibility: N
· Report to: Cards Business Services Manager
· Job content:
Credit card process, including Credit card dispute and chargeback, VISA/MasterCard dispute process system and acquirer handling.
Postulación
· Bachelor degree or above, major in Business relevant field.
· With years’ experience in credit card related experience related. (Credit card on boarding, credit card customer information maintenance, Utility/Auto pay set up, Credit card payment transactions better.
· Internal Control License (內控執照) is required.
· Familiar with MS-Office, especially for Excel.
· Solid analytical and risk awareness sense and skills will be better.
· Able to work independently, under pressure.
※ 履歷初審合格者，將通知進行甄選面談，資格不符或未獲錄取者則不另行通知。
※ Applicants passing resume screening will be notified for interview and next steps. There will be no further notification or message for applicants either not qualifying for or not being selected for the position applied.
· Able to demonstrate enthusiasm and rapid learning capability.
· Good communication and provide excellent customer services to customers/colleagues with professional and delivered and performed efficiently and professionally in the bank.
· Need be able to take job rotation within department.
· Highly motivated with a positive and pro-active attitude, to get jobs done efficiently and effectively.
· Good English skill both in writing and speaking.