HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. 

Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.

We are currently seeking a high calibre professional to join our team as an Operations Resilience Analyst, Chief Control Office.

Principal Responsibilities

• Accountable for supporting the delivery of the Operational Resilience programme for HSBC, Hong Kong, policies and controls framework to make sure that implementation remains aligned with business and regulatory measures
• Support the AMH businesses to map business processes and underlying operational assets related to Critical Operations based on the overarching framework for Operational Resilience, including the key standards and the requirements under HKMA SPM OR-2
• Accountable for supporting the implementation of framework and standard development plan in alignment with the HSBC Operational Resilience strategy, ensuring that standards and principles are delivered in a timely manner by the business teams who need to implement against the appropriate frameworks and standards
• Support the AMH Operational Resilience team to represent Executive Management and Board members globally through supporting AMH businesses in the production of key artefacts relating to Operational Resilience Frameworks
• Support stakeholder engagement across a wide variety of AMH stakeholders with minimal supervision
• Contribute to the businesses monitoring of the status of relevant Operational Resilience controls through Risk and Control reporting

• Previous experience in Operational Resilience and/or risk management within a global organisation, working across cultures and within a complex matrix structure
• Proven track record as a business analyst or consultant
• Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects
• Process engineering/mapping knowledge and documentation skills, Business analysis, requirements gathering and design techniques
• Dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks
• Understanding of the external environment – risk, regulatory, political, competitors etc
• Overall financial services industry knowledge
• Ability to communicate effectively in order to build relationships and influence key internal stakeholders and able to articulate status of activities in a concise and understandable manner
• Strong relationship management, collaboration with experience of positive, challenging interactions with stakeholders
• Assertive, proactive and proven ability to work independently to drive action and report status including governance papers in order to implement relevant strategies that enable safe growth of HSBC

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.