Job description

A Career with Hang Seng Bank 

  

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.  

Principal responsibilities 

  • Responsible for the day to day claims operation duties, perform end to end claims assessment on Major & Minor claims and approve the claim within the delegation of authority
  • Ensure claims process and claims decisions adhered to company’s guidelines and SLA
  • Provide mentoring and coaching to junior assessors or trainees to enhance professional knowledge and quality of work
  • Review cases escalated from junior assessors or trainees to uplift their authorities
  • Perform quality assurance check against the claims cases conducted by other claim team members, governance & audits
  • Handle internal & external enquiries and complaint cases
  • Identify the areas of improvement in daily operations and provide input and change requirements to drive for streamlining and automation opportunities
  • Provide SME support on product development and/or ad-hoc claims related projects
Requisitos
  • Minimum 10 years of claims experience 
  • Experience in handling major & minor claims with authority
  • Good in written and spoken English and Chinese
  • Strong self-motivation and ability to work under pressure
  • Good communication and negotiation skills, with a thorough understanding of company products and analytical mind
  • Independent and strong job commitment
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. 

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