HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Change Analyst

Principal responsibilities

• Facilitate the client change process from identification, requirements gathering, impact assessment, prioritization support, implementation planning and monitoring.
• Provide support for client throughout the delivery of client change requests and ensure progress/issues are clearly
• communicated to the client.
• Plan and control the change request delivery process across internal Securities Services (SSv) teams. Manage and ensure consistent approach for the change request process across platforms.
• Collaborate with our clients and internal teams to ensure that changes being delivered are fit for purpose and ready for adoption into production.
• Build key relationships with internal SSv stakeholders.
• Evolve and improve change request processes and refine the approaches, methods and tools used to deliver change to clients in an efficient and cost-effective manner. Continually develop own subject matter expertise in SSv Business Functions, Products, Systems & Processes.
• Ensure compliance with all relevant internal instructions, internal control standards and external regulatory requirements, including the management of operational risk and adherence to the Group’s standards of ethical behaviour. Challenge where best practice/behaviour is not evident, so that the team continues to improve and reduce/eliminate errors.
• Maintain an awareness of topical market initiatives and in particular changes to legislation in Financial Services.

• At least 3 - 5 years relevant experience in client change/project management in Securities Services:
• Financial Services experience, ideally in a Middle Office or Fund Administration, with a proven experience and understanding of a complex Operations environment including current mandatory regulations.
• A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, and scenario planning.
• Experience in managing relationships with senior stakeholders including Client or other external parties.
• Experience in project management approaches, tools and phases of the project lifecycle.
• Proven ability to prioritise competing demands.
• Strong analytic and decision-making abilities.
• Must be a team player and able to work with and through others.
• Past Aladdin/Multifonds experience a plus.

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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