HSBC Group

Being part of HSBC in Netherlands you’ll help evolve and grow our business. HSBC is the largest trade services organisations in the world, offering a comprehensive range of forward-thinking supply chain and traditional trade solutions. Trade Finance serves as a core service provider for large corporate clients. Are you enthusiastic about client service and international trade finance? Do you enjoy multitasking and connecting with customers as well as internal stakeholders?  

If you answered yes to any of these questions, we want to hear from you! 

In this role you will:

• Deliver Netherlands’s Trade Finance business and operating model especially in the areas of bank guarantees, letters of credit and related loans

• Take full ownership of clients’ transactional needs and coordinate between clients, Transaction Services, Sales, Coverage & other internal/ external units for transaction fulfilment and management of service performance, initiatives and issues

• Handle, own and resolve clients’ transactional queries, issues and potential complaints

• Advise clients on trade transactional practices & products: understand clients’ transactional routines, build relationships & identify potential increases in revenue flows for Business Development to explore

• Achieve the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of Trade Finance service performance and increased clients’ usage of self-serve solutions

• Monitor client experience, client feedback & service quality: act as escalation point between clients and back office and ensure client satisfaction to render consistently excellent and market leading service;

• Work with back offices across countries and other banks to deliver globally connected service experience

• On board and guide client in e-banking and other digital platforms

• Knowledge of Core Trade and Bank Guarantees: experience in a similar role will be a plus, as well as on Supply Chain / Receivables Finance or other banking areas

• University degree supporting Financial Services, Business Operation, Process service or equivalent experience in a related field

• Excellent interpersonal skills, including verbal and written communication skills (in Dutch and English) as well as negotiating and influencing

• Demonstrated ability to multitask and work independently, as well as work collaboratively with other local/ regional/ global teams

• Use strong judgmental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output. 

• Ability to manage in a crisis; making good and timely decisions in tough situations

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University

• You can work your way and will have a say in when, where and how you and your team flexibly work together

• Our benefits will give you financial security, and can include an employer-funded pension scheme, commuting allowance, travel reimbursements, phone allowance, and education reimbursement schemes as examples. Our family-focused benefits can help you to support your loved ones and include fully paid parental leave, and a range of related benefits/leave options to support your family

• We’ll give you a huge range of resources that support your mental, physical and social well-being, including access to mindfulness support (e.g. Headspace app), 30 holidays (incl. statutory and non-statutory), amongst others

• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices

• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

 

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers