HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

The role is responsible for the delivery of post-sales support to Corporate and Institutional Banking (CIB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.

As our Client Services Director you will:

• Oversee and lead the end-to-end client management process providing a positive and professional onboarding/client experience for customers and ensure that appropriate arrangements are in place for delivering a seamless customer experience
• Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues and evaluate customer information to identify and achieve ways to differentiate and improve customer service
• Shape and embed a sustainable service approach that anticipates, understands and responds to the changing needs and priorities of customers/stakeholders/colleagues
• Create and embed a truly customer-centric culture that puts exceeding customer expectations at the heart of our business
• Translate organisational goals into clear and practicable strategies and plans
• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
• Oversight of workflow and operational processes, management of people resources and efficient budget deployment
• Ensure that team members are equipped with systems, resources and expertise to carry out their duties
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Oversee the development and implementation of a risk aware client management culture
• Ensure that internal business operations are executed in accordance with prevailing rules, blueprint and design principles

For this role, HSBC targets a pay range between $185,500.00 and $278,200.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• A minimum of 15 years’ experience in financial, with 10 or more years leading teams
  • Experience in Cash Management and Payments a plus
• Experience working cross functionally in a complex operating environment (operations, IT, Service, Sales, Implementation, etc.)
• Demonstrated experience in building and leading high-performing teams
• Strong understanding of the financial services industry, and specifically deep experience in Service or other direct client-facing leadership roles with in-depth, proven working knowledge of Client Servicing concepts and principles
• Strong operations and project management acumen
• Proven ability to develop and execute strategic initiatives
• Experience and ability to produce tangible commercial results leading large teams (direct and matrixed) across global/diverse geographies
• Strong operational and project management acumen
• Exceptional communication and interpersonal skills, with the ability to create a productive narrative and influence and persuade at all levels
• Resilience and ability to thrive under pressure in a fast-paced, evolving environment
• Experience in leading and developing independent contributors as well as leaders of people

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.