HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Business:  Global Ops & Automation IT

Principal responsibilities

• Windows / VMware Administration
• OS Troubleshooting, Performance Counters, Disk Administration
• VMware / ESX Infrastructure – Administration and Troubleshooting
• Windows server patching and Vulnerability remediation
• Knowledge on Storage – SAN / NAS and Networking
• Knowledge on MS SQL
• PowerShell scripting mandatory
• Knowledge of Active Directory
• NetBackup’s, Antivirus agent Troubleshooting
• Perform Start/End of Day checklist and produce SOD/EOD reports
• Monitor Service Management mailbox
• Identifies and maintains a key stakeholder list
• Look for opportunities to improve Service management process
• Ensure Service quality is maintained
• Ensure Housekeeping activities are processed as per plan
• Ensure best practices are implemented in all BluePrism environments/instances
• Ensure to drive the service recovery as per Require Time Objective
• Ensure all outage/degrade incidents have RCA completed
• Ensure the remediation action as an output of RCA to be implemented and check the feasibility of

• The Service Analyst will develop a comprehensive knowledge and understanding of all BluePrism Service estate and engagement with the relevant stakeholders to ensure BluePrism service availability.
• The Analyst shall be responsible for the co-ordination of the Service management effort as part of Automation IT team, acting as the primary face off to technology teams, stakeholders and senior management.
• The Service Analyst should successfully identify potential impacts to service, opportunities to evergreen estate,managing regular housekeeping work and publish periodic MI to management.
• This role requires a combination of analysis, technical skills 

What additional skills will be good to have?

Technical Skills

• Minimum 8+ years’ experience in Windows / VMware Administration, Technical Degree preferred
• Practice experience in Azure Cloud and Azure Power Platform
• Prefer to have Azure associate and above certificate
• Proficient in Windows Server 2016/2019
• Knowledge on Blueprism/Automation product will be added advantage.
• Good to have Azure DevOps and Terraform experience. 

Soft Skills

• Excellent presentation, written and verbal communication skills
• Proven ability to learn and adapt to change quickly and easily
• Proactive attitude, ability to work independently and a desire to continuously learn new skills and
• technologies
• Prioritize and organize own work to meet deadlines
• Collaborate with a variety of stakeholders

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

***Issued By HSBC Software Development (GuangDong) Limited***