Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Business: CIB - GPS Technology
Principal responsibilities
- Provide full scope of the day to day Production Support service including resolution of the live incidents, post-resolution problem management activities and change management;
- Drive issue owners with right progress that fits the requirements for Tier 0 services in incident management;
- Provide timely incident communication internally and externally as required;
- Provide technical expertise in finding root cause of major system problems;
- Work as the owner of production environment, participant in various changes deployment and related post implementation verifications, including new link testing;
- Work closely with various stakeholders located in different regions of the world;
- Review, design and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support;
- Automate daily manual routine work;
- Contribute productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
Requisitos
- Bachelor’s degree or equivalent experience in software engineering discipline.
- Fluent English communication skills.
- Knowledgeable cross domain and able to operate a global level solving complex, mission critical problems.
- Demonstrable experience of distributed compute, Linux, Unix, oracle, WebSphere, MQ.
- Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial.
- Experience with broad range of technologist tools e.g. Application Performance Monitoring, App Dynamics; Log Aggregation, Splunk; Automation, Puppet.
- Strong understanding of core Service Management disciplines.
- Excellent technical debugging and trouble shooting skills.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***