HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. 

Business: CTO Infrastructure

Principal responsibilities

• Help the Asia Pacific File Transmissions team in administering MFT infrastructure, activities include onboarding/demising partners, monitoring health of application servers, deploying applications on servers, performance tuning and troubleshooting.
• Work under own initiative with management guidance to define standards, implement and test solutions related to the File Transmissions technologies.
• Understand business, environments, shared services to prioritize incidents.
• Meet the delivery standards as per the agreement that includes quality of deliverables, appropriate documentation.
• Participate in all technical tasks defined for the team including POCs and Evergreening work.
• Enterprise focus – building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features.
• Promote and Improve best practices while addressing technical and operational issues and risks Interact with application teams and other infrastructure teams.so he/she is aware of and raise ongoing infrastructure issues and vigilant to avoid / minimize downtime of services.
• Proactively identify problem situations, review the problems, engage associates to plan for investigation, and resolution within SLAs.
• Participate in crisis calls as applicable, educate the team on the required etiquette while work through MIRs and SIPs.
• Understand the set objectives and work collaboratively with the team to achieve organizational goals.
• Contribute towards mentoring of the resources, enhancing their technical ability, guiding them for new processes and procedures, mentoring for competency preparations.
• Be part of a troubleshooting roster providing out of office hours support for production support issues in later phases.
• Develop scripts and configure tools to automate housekeeping and monitoring, including capacity management and planning, backup and job scheduling.
• Conduct performance monitoring and tuning.
• Maintain High-Availability and Disaster Recovery solutions.
• Work closely with application teams and provide consultancy services and technical advice if required.
• Create and maintain product installations, configurations and administration documentation.
• Globalization and roadmap analysis.
• Aid with expert-level infrastructure design standards.
• Analyze, scope, design and implement solutions for complex projects.
• Actively participate with different technical functions (Operational and Design) in defining scope, early awareness of products/capabilities, PoCs, technical/operational analysis and choices for current and new technologies.
• Conduct infrastructure implementation, administration and support.
• Weekend working will also be expected and will be rota-based.
• Create / maintain knowledge base through documentation in confluence, Zoom sessions, managing effective usage and access control.
• Support the security audit remediation and related testing.
• Ensure strict adherence HSBC Group Compliance Policies.
• Working with disparate and demanding client groups.
• Help and mentor and develop the team to ensure they approach work in a logical manner and achieve success.
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working.

• University graduate with a relevant IT degree.
• Experience with Managed File Transmission technologies / products.
• Knowledge of file transfer protocols (e.g. sFTP, FTPS, C:D, AS2, HTTPS) and products.
• Knowledge of cryptography / key management (SSL/TLS, SSH, PGP/GPG etc.) and data security.
• Wide experience of operational management of systems.
• Leading and delivering change to processes and systems.
• A strong level of IT literacy, including a broad knowledge of IT infrastructure (operating systems, networking, security).
• Knowledge of platform environments on which file transmissions services is run.
• A self-motivated team player with good project management skills.
• Able to think “outside the box”.
• Effective communication skills with the ability to build and maintain relationships at all levels.
• Able to work under pressure and meet tight deadlines.
• Able to work occasionally during out of office hours, including weekend days and nights.
• Ability to work with minimal supervision and on multiple tasks simultaneously.
• Good time management and prioritization of tasks.
• Excellent communication skills that are effective within a globally distributed team.
• Ability to build good working relationships with application teams and other IT service teams.
• Proven ability to build infrastructural solutions from Clear Choice through to go-live services.
• Proven experience in a production operations capacity with Disaster Recovery and High-Availability solutions.
• Diagnosis and resolution of IBM Sterling product service issues in test and in production environments.
• Exposure in various IT domains and platforms.
• Familiar with DevOps tools – ServiceNow, JIRA, Confluence, Jenkins, Git, Ansible.
• Cloud(GCP/AWS/Azure/ACP) and Kubernetes/Containerization experience is favorable.
• Knowledge with DevOps POD implementation and Agile – Scrum methodology discipline. Previous Scrum Master experience.
• Demonstrated experience in the development and delivery of end-to-end digital banking solutions.
• Experience managing a team and the performance of individuals against performance objectives and project or programe plan.
• Be comfortable with navigating ambiguity and proactively drive outcomes.
• Exceptional interpersonal skills and the ability to build strong relationships with our technical and business stakeholders.
• A pragmatic approach to providing solution-based advice/guidance, with our customer's needs front of mind.
• Good analytical and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• The ability to manage self-workload, set and meet customer expectations.
• Strong sense of 'do the right thing' in relation to standards and governance.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBCLL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***