Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:
• Being a member of the production support team, ensure timely resolution of incidents and service requests.
• Monitor system performance, identify issues, and implement proactive measures to prevent outages.
• Coordinate root cause analysis (RCA) for critical incidents and drive permanent fixes.
• Develop and enforce SLAs, KPIs, and operational standards.
• Collaborate with development, QA, and infrastructure teams for system improvements and deployments.
• Maintain and improve incident management, change management, Event management, problem management and escalation processes.
• Provide regular updates and reports to stakeholders on system health and incident trends.
Requisitos
To be successful in this role, you should meet the following requirements:
• Candidate should have at least 5 + years of experience in service management / application support.
• Strong knowledge of ITIL processes (incident, problem, and change management).
• Experience with monitoring tools (e.g., Splunk, AppDynamics, or Nagios) and ticketing systems (e.g. ServiceNow or Jira).
• Ticketing and Workflow Tools: Proficiency in tools like ServiceNow, Jira, or Remedy for incident tracking and workflow management.
• Ticketing and Workflow Tools: Proficiency in tools like ServiceNow, Jira for incident tracking and workflow management. Proficiency in troubleshooting production systems, databases, and integrating applications.
• Should be able to pick up on new things and investigate the issues.
• Good understanding of Linux & Windows platforms with hands-on experience in solving App/Infra issues
• Experience of Power Platform, Dynamics CRM, Azure Cloud, Service Management.
• Basic understanding of Azure Apps such as Azure Functions, Web Jobs, Azure Service Bus, Application Insights etc.
• Understanding of production monitoring tool such as (e.g. AppDynamics/Grafana/Splunk)
• Work independently to analyse and resolve production problems and work with global team across time zones to resolve them.
• Knowledge of Agile delivery processes and Devops practices
• Knowledge of CICD pipeline & Devops tooling is an added advantage
• Familiarity with scripting (e.g. PowerShell) and automation tools.
• Excellent leadership, communication, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Should be available to cover weekend support and on-call support in weekday.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India