ID del contrato
Key Accountabilities / Impact on Business
- Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
- Accurately conduct the cash transactions and verify for any forgeries and discrepancies
- Manage cash flow by recording all cash and coin transactions
- Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
- Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
- Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
- Assist in driving the Bank’s value and build a customer centric and risk adverse culture
- Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
- Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
- To contribute the continuous improvement of the Bank’s service
- Ensure compliance with statutory / audit requirements
Postulación
- Customer-service focused mindset
- Preferably with general understanding of bank products and services
- Prior banking industry experience would be preferable
- Good communication skill in English and Chinese is preferred
- Good communication skill and basic computer knowledge
- To be considered for this role, the relevant rights to work in Macau is required