Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Cybersecurity

In this role, you will:

  • Complete Service catalogue gap closures and seek sign-off from the stakeholder(s). Own & manage as ‘BAU’ for future changes.
  • Create Service management backlogs requirements/workbook (new / enhancements to existing services) for required deliverables provided by the Service Line.
  • Own service management backlog, govern progress to ensure appropriate traction on remediation
  • Agree benefit scoring estimates with accountable service provider when onboarding/optimization item is both added to the Service Management Plans and during design stage prior to implementation
  • Assess services on a ‘end to end’ basis using prescribed methodology  i.e. from request to service fulfilment to maximise optimization opportunities
  • Create roadmap of 90 / 180 day service plans for respective Service Line deliverables and transition that into a formal plan depicting the true status of each deliverables.
  • Work with the respective Service Line leads in delivering the outcomes, check for improvements/enhancements and deliver them accordingly
  • Transition of services from backlog items to Service Now. Accountable for the end to end deliverable plan
  • Benefits realized discussed and agreed with Service owners, added to the SM Plans 
  • Design new service work-flows, enhancements, UAT Coordination and Business Readiness process flows and implement them for Service Line deliverables.
  • Seek required approval from Design Authority for any changes to services that meet criteria
  • Cybersecurity Service Performance & Finance  maintained, tracked and reviewed with the Service Line & Finance teams with regular reports issued throughout the year and ensure appropriate traction on remediation.
  • Define, document, agree, monitor, measure, report and review the level of services provided. Ensure that specific and measurable targets are developed for all services. Deliver the Service metrics for aligned business & regions.
  • Implementation of Demand management & Capacity planning process for service lines
  • Proactively identify problem and resolve, make decisions based on sound, rational judgment and stakeholder needs..
  • Own and analyse customer requirements, feedback & issues and look at effectively completing them. Strive to deliver outstanding customer service and drive to achieve/improve exceptional customer loyalty, satisfaction.
  • Identify service work-flow changes from cyber function and other integration Items, including their attributes and relationships for implementation & communication to stake holders.
  • Operate as part of a global team and responsible for delivery of cyber security services.
Requisitos

 To be successful in this role, you should meet the following requirements:

  • 8 + years proven and broad-based IT experience or equivalent,
  • Working experience of Service Management practices implementation.
  • Wokring experience of Project Management practices
  • Working knowledge of  Agile & Devops
  • University degree in information systems, or a related field, or equivalent experience;
  • Strong technical,  problem-solving, lateral thinking, planning, organizational, analytical,  decision making, communication and interpersonal skills
  • Ability to work and communicate effectively and articulately as a team member with management and staff at all levels.
  • Knowledge of risk matrix/ risk frame work
  • Technical / Security related Certification (ITIL & Security) desired
  • Knowledge of information security concepts and principles
  • Demonstrable aptitude for and interest in information security and service management
  • Strong initiative, consensus-building and ability to collaborate directly with a variety of clients (business, development, compliance, etc.)
  • Strong written communication (writing sample to be requested)
  • Polished and professional verbal communication skills, experienced facilitator and briefer
  • Ability to adapt and apply information to new scenarios and technologies

You’ll achieve more when you join HSBC.

www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

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