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Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
We are currently seeking a high caliber professional to join our team as a Data and MI Manager.
Role Purpose:
The jobholder is responsible for delivering all regulatory requirements, for ensuring quality and regularity of bureau reporting, and management of bureau operations and services, including resolution of service issues and system outages.
PRINCIPAL ACCOUNTABILITIES:
Bureau Reporting & Enhancements
- Produces and designs credit bureau reporting requirements on a regular and ad hoc basis, which includes -
- Submitting data to Credit Card Association of the Philippines (CCAP), TransUnion (TU) and Credit Information Corporation (CIC).
- Validating bureau data submission to minimize error and maintain within threshold.
- Updating status of reported accounts to comply with local regulation.
- Overseeing bureau data contribution of HDPP and HSBC Software Development (Guangdong) LTD
- Escalating bureau issues, as and when detected
- Ensures that all parameters are in place to manage reputational risks relating to potential customer disputes. Handles customer disputes on bureau data contribution and investigates and rectifies errors based on bureau error files.
- Acts as main contact of credit bureau vendors to address concerns on data submission and customer disputes.
- Processes bureau inquiry requirements of cards and loans underwriting, collection bureau strategies and other departments in the Bank, as required in their operations.
- Supports WPB Risk, CVM, COL, and UWS on changes in procedures or new initiatives related to bureau, as and when required.
- Maintains list of all bureau users and ensures access rights are restricted to required individuals only. Conducts sampling to ensure user access rights are correctly maintained and users are only accessing appropriate customer records, in line with business requirements.
- Reviews accounts for blacklisting to ensure that only accounts due to improper handling are reported to Banker’s Association of the Philippines (BAP). Regularly updates the status of reported accounts and liaises with BAP to facilitate lifting and/or deletion of the negative finding. Conducts BAP and Credit Card Association of the Philippines (CCAP) checks for different departments in the Bank, as required in their operations.
Regulatory, CDD, and Fraud
- Manages operational risk by ensuring compliance with Bank, local regulators, and credit bureau requirements.
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- Helps mitigate risks by generating and sending out fraud related reports that may assist stakeholders identify suspicious transactions.
- Supports compliance to audit requirements and regulatory mandates through timely submission of data to the regulators.
- Supports Global Standards requirements by providing lists needed for KYC checks and Customer Due Diligence reviews.
- Helps mitigate risks by generating and sending out fraud related reports that may assist stakeholders identify suspicious transactions.
- Adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Ad Hoc
- Attends to ad hoc MI requirements by utilizing different systems and provides MI support to different units of the department. Recommends opportunities to streamline processes by automation via creation of codes, enhancement of existing queries, and consolidation of reports.
- Leads ad hoc initiatives starting from the initial stages to implementation, including development of any MI needed.
- Develops and maintains all relevant management information infrastructures to support daily, weekly, and monthly performance monitoring using MS Excel, SAS, Cyber Executive, Monarch, Cognos, EARS, Qlik, and Python.
- Provides a range of regular lists and reports for existing business growth and collections campaigns using SAS, Python, and Excel. Generates lists for SMS and Direct and Electronic mails which supplement business growth and collections effort.
- Ensures proper extraction and archiving of all relevant source files. Liaises with Local IT and ASP once exceptions are identified and ensures that they are properly addressed.
- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
Data Quality
- Works with local WPB to highlight potential data quality problem areas.
- Prompt escalation of any identified data quality issues.
- Execute upon approved proposed tactical data management processes to ensure they align to the Group Data Strategy and Standards.
Leadership & Teamwork
- Work as part of an integrated management team to ensure, standards and are met and operating models delivered
- Proactively support others through direct and indirect actions beyond activities particular to this role
- Drive automation in collaboration with Group and IT
- Work with Regulators, 3rd Party Bureau and Partners
- Support Regular and Ad-hoc MI requirements of business
- Work with WPB Team to support Regular MI on KPI Tracking
- Role model the HSBC Group values in a consistent manner.
- Demonstrate the behaviours on Self Leadership as an Individual Contributor based on the HSBC Group Leadership Capability for this level.
- Drive personal development in order to ensure high level of individual and team performance
Postulación
Experience, Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, Statistics, Engineering, or a related field.
- Minimum of 2 years’ experience in data management, reporting, or engineering roles—preferably in banking, fintech, or other highly regulated industries.
- Proven experience in building and managing data pipelines, ETL processes, and data integration across systems and platforms. Skilled in developing dashboards, business intelligence reports, and automating manual reporting processes.
- Proficient in data tools and programming languages such as SQL, Python, SAS, Qlik, R, Tableau, Looker, or similar platforms.
- Deep understanding of data architecture, data governance, and data quality management.
- Experience with regulatory and compliance reporting, including BAP and CCAP, and managing credit bureau-related processes. Knowledgeable in AML, CDD, and fraud risk monitoring frameworks.
- Strong leadership, problem-solving, and stakeholder engagement skills with ability to collaborate across business and technical teams to align data strategies with organizational goals.
- Strong experience working with cloud platforms (e.g., AWS, Azure, GCP) and data warehousing solutions is a plus.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
Candidate with less relevant experience or skills may be offered a lower Global Career Band level than stated above.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
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Issued by Hong Kong and Shanghai Banking Corporation Limited Philippines