Job description
Digital Product Manager (ID: 0000KPD5)
Some careers prize diversity more than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking for individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.
We are currently seeking an ambitious UAE National to join our Wealth and Personal Banking team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:
Play a critical role in leading a number of agile development teams, understanding market trends and customer needs and on the other side proposing commercially viable propositions working closely with our retail and wealth management colleagues and the wider digital product management teams.
Actively build relationships with colleagues across products & propositions, sales and distribution, regional businesses, marketing, software delivery, control functions, the global digital teams and the wider organisation working together to create compelling customer and colleague propositions.
Drive a digital transformation for both our customers and also internally to departments not yet be accustomed to Agile ways of working.
Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network. With increased connections between businesses around the world, the aim is to take HSBC from a collection of locally orientated digital experiences to one global set across RBWM.
Product management of key elements of a specific HSBC RBWM Middle East, North Africa & Turkey (MENAT) proposition in order to deliver distinctive value to Digital Channels using current and future digital capabilities.
Responsible for customer features that constitute the Digital element of the proposition in question (which may change from time to time as projects are completed and as priorities evolve). These capabilities are wide ranging and are based on top of core banking. They include customer experience for Digital Channels and in collaboration with the specific proposition owner.
Working with colleagues across Sales & Distribution, Customer Value Management (CVM), Marketing, Risk, Compliance and other departments in order to create compelling colleague and customer propositions and also ensure alignment both within RBWM Digital and the retail bank.
Requisitos
To be successful in the role, you should meet the following requirements:
• Graduation degree is a must to secure a UAE Visa and Work Permit.
• Experience with travel, lifestyle, and/or other consumer product development is a strong advantage. Ideally, past work experience with digital companies (e.g. Expedia, Google, Apple, Fintech style companies etc.)
• Financial services industry experience (ideally with a large corporate, within retail banking products) and strong understanding of digital business
• Global markets experience
• Experience with User Led Design, prototyping, working in Agile environment
• Extensive experience with the range of business development activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management
• Experience in a global or regional roles, working effectively to deliver targets in a large, matrix organisation
• Comfortable with technology including ability to translate business and customer needs to IT requirements
• Exposure to projects that touch a range of technical platforms (digital, mainframe, server based etc).
• Strong thought leadership and creativity to proactively propose new business opportunities and resolve issues
• Competent with project planning and reporting
• Demonstrates flexibly when addressing shifting or competing priorities
• Proven ability to build strong relationships across stakeholder groups
• Proven ability to influence large teams with direct leadership authority
• Proven ability to manage third parties
• Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes
• Ability to effectively influence and communicate across various business lines and units and at senior levels within the organisation. Excellent at navigating differences of opinions. Experience in developing and executing customer facing and staff facing communication
• Strong analytical and presentation skills
• Energetic, positive attitude and team player
• A flexible approach to work and working hours. Willingness to travel
For further details and application information please visit our careers site, searching under reference number 0000KPD5.
You’ll achieve more at HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way
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Issued by The Hong Kong and Shanghai Banking Corporation Limited.