Descripción
Purpose of the position
Manager Senior of Execution and Control is responsible for guaranteeing the proper conduct of the branch operation as well as certification of the Business methodology that is executed through the branch network nationwide, with the objective of achieving the right balance. between Customer Service, Operational Risk and Risk appetite, through strict adherence to Global Standards, current Regulations, applicable Technological Solutions and proper Training and Risk Awareness of Personnel.
Main responsibilities:
- Designs, executes strategies and action plans to reinforce the control environment in the branches that favor the reduction of Operational Risk.
- Ensures that the branch network has the appropriate Controls for the operation in order to reduce Operational Losses and identify the lack of controls when they do not exist.
- Ensures that each function operates according to its role to guarantee a greater culture of control, timely focus to increase sales, greater efficiency, service and lower losses.
- Makes visits to branches during the Execution and Control Advisor review, to supervise that the reviews are carried out in accordance with the evaluation criteria.
- Participates in Divisional Forums where results of control issues are presented and strategies are defined.
- Provides support to the Divisional Directorates in fortuitous cases such as Assaults, Contingencies, Consolidations, etc.
- Maintains constant communication with the control and product areas to identify and analyze the causes that lead to deviations caused during the Operation and together propose improvements and controls.
Requisitos
- Bachelor's Degree in Administrative Economics or Engineering
- Minimum 6 years of experience in banking processes, control or operational areas, branch control section.
- Experience in knowledge of operational processes
Knowledge:
- General banking operation
- Mastery of existing internal and external regulations
- Knowledge of risk management
- Knowledge of the Root Cause Analysis methodology
- Knowledge of Consumer Products
- Database Management Systems (Design and development)
- Project development methodology
- Interpretation and Management of Score Application
- Risk and Operations Application
Suggested skills and/or competencies:
- Negotiator in execution
- Personnel Management
- I work under pressure
- Situational leadership
- Bargaining power
- Effective communication, ease of oral and written communication
- Skills for personnel management, decision making and problem solving
- Business vision
- Problem solving under stress
- Corporate and business strategic thinking
- Analysis capacity
At HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.
HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.
At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.
“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”