HSBC Group

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role 

Role Purpose:

The responsibility of this role would be to own and manage enterprise reference data maintenance for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business (Pricing). The responsibilities also include the management of market data feeds both end of day as well as real time data from third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products.

The Data Ops Pricing team will own the tasks mentioned above and will be responsible for the input, amendment and maintenance of products and rates. Information is sourced from external 3rd party applications and databases such as Bloomberg and Reuters and these are in turn updated in the necessary product applications.

The staff will be involved in maintaining the Instrument Reference data & responsible to support the existing BAU process and would be responsible for end-to-end understanding of the process/systems vs impact and to develop/recommend/follow robust controls. He/She would also be responsible to investigate/analyse any queries and respond accordingly, which would help achieving productivity & quality levels are achieved to maximize customer delight.

Main Activities:

• To ensure that all work is delivered within agreed timeframes and meets the required high-quality standard. 
• To deliver a high-quality customer driven service which provides customers with a positive view of HSBC and meets their expectation in terms of accuracy, timeliness and professionalism. 
• Understand and deliver excellent customer service. Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
• To ensure that common fraud / errors / irregular transactions are identified and escalated in accordance with procedures in a timely manner.
• To understand and comply with all relevant policies and procedures issued by the Group and contained within the Group Standards Manual and relevant Functional Instruction Manuals, Desk Instruction Books and Process Guides
• To be aware of the Operational Risk scenario associated with the role and to ensure that all actions consider of the likelihood of operational risk occurring.
• To maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• To acquire and update knowledge on procedures related to processes and to ensure that work is completed in accordance with procedures and within timeframes.
• Operations Management (Pricing Data of various investment products - Essential)
• To ensure that the validity and accuracy of each data records on Back-office systems are verified.
• All vendor issues are escalated in a timely manner and tracked through to resolution.
• Act as a single point of contact for all information needed by various teams across Data Ops Pricing, onshore business management functions, etc.
• Perform effective analysis on the projects assigned. This should include end-end view from vendor to consumer.
• Effectively drive and manage change to achieve business goals (e.g., process improvements/changes in procedures)
• Good knowledge on Market /Regulatory updates and impact on the process
• Identify areas of opportunity within different processes and recommend/build effective controls.
• Effective vendor management & all vendor issues on the data are resolved on a timely basis.
• Procedural changes/new initiatives are reviewed, fully communicated, and implemented.
• Prepare up to date reports & presentations for senior management meetings.
• Ensure timely completion of EUC assessments in EIM.  

Leadership & Teamwork

• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Strike balance among task, team and individual to inspire and influence staff for the best.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Work is organized and processed/completed within agreed timescales. On-going monitoring and review of workflow and priorities are in accordance with procedures.
• Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.

Customer

• Implement effective customer feedback mechanisms and monitoring ‘Service & Quality’ of the section to ensure high Customer Service Standards.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary.
• Appropriate measures are taken to improve quality and prevent reoccurrence.

Audit & Control

• The maintenance of a high level of internal control is essential to minimizing Financial and Operational risks and maximize process security.
• To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. By addressing any areas of concern in conjunction with line management and/or the appropriate department.
• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules, and codes with which the business must comply.

Internal Controls

• Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• The need to implement the Group Compliance Policy, as applicable to their role.
• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

• Skills will be good to have. (List out good to have skills and certifications)
• A good understanding of group policies and procedures and the ability to effectively communicate and implement them.
• Experience of establishing and maintaining relationships with colleagues to achieve shared goals.
• Evidence of excellent prioritizing, planning, and organizing skills.
• Analytical skills, with ability to recognize areas of risk or opportunities for improvement.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Exposure to projects and an understanding of process mapping and process re-engineering.
• Evidence in reducing cost and increasing productivity.
• Excellent interpersonal skills
• Exposure to similar roles
• Good coordination & time management skills

Competencies:

• MS Excel
• Knowledge of Equity
• Fixed income
• Compliance
• Operational risk controls

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***