HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Infrastructure Monitoring Specialist..

In this role, you will:

• The role is responsible for managing the end-to-end production support work and guide teams globally to improve technical work and processes, relevant activities across all of Data Analytics platforms.
• Take ownership to provide timely and accurate guidance and recommendations to consumable data asset clients to help them manage their business effectively. Globally lead various regions - bring about collaboration among regions, ensure smooth working to bring about effective 24 X 7 support of various application with varying risk and impact levels.
• Identify & implement automation opportunities of the support processes. Work closely with the Engineering / product teams to bring technical improvements, cost saving, process efficiencies in production processes.
• Ensuring right processes and controls in place to ensure smooth running of production systems, ensuring service SLAs are met to provide quality service to consumers. Lead the technical and business discussions to derive Service and Operational Level Agreements.
• Monitor and report on all aspects of Production processing (Incidents, Problems, Service Level indicators etc.), building and using automated dashboards. Work in collaboration with central service resilience teams to bring improvements in own PODs. Drive the adoption of global initiatives and implement best practices within the team to ensure a globally consistent, compliant, and locally competitive model within the team.
• Ensure adherence to different demanding SLAs. Work with engineering teams to improve response times to business, improve system performance, fix repeated incidents etc.
• Lead the global team on technical fixes, improvements, and mentor other junior members to ensure knowledge is shared and upskill the team to effectively handle and improve production processes.

To be successful in this role, you should meet the following requirements:

• Strong analytical and judgmental skills to identify and resolve problems whilst maintaining service performance budgets, time scales and quality of output. Very good trouble shooting skills needed.
• A high level of communication and coordination skills is required as the role needs to interact with various external and internal stakeholders on a day-to-day basis. Ability to work with senior stakeholders and various global technical and business parties and drive all the technical and business discussions. Ability to prioritize and work independently within a diverse team environment.
• About 8-10 years of IT experience with Big Data, Hadoop, Spark, Scala as primary skill set. Sound knowledge of Juniper, Airflow and Control-M scheduling tools preferred.
• 4.Strong influencing and negotiation skills with excellent interpersonal skills, including verbal and written communication skills.
• Ability to manage in a crisis and to make good and timely decisions in tough situations.
• Demonstrate ability to handle multi-task, to work independently and collaboratively with local, regional, and global teams.
• Open to work in shifts / non-regular hours / weekends as per business requirements.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India