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Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
Main purpose of this position is to process and support Commercial Banking customers in regard to account opening and closure, account maintenance, update of customer records, preparation of reports or other documents requested by internal stakeholders and customers. Daily tasks include analysis of requests as well as of banking and legal documentation emanating from customers or other departments, pertaining to their banking activities. The jobholder needs proficient level both in Hebrew and English to understand customer documentation and perform requested actions. The role requires to liaise with Relationship Managers and various internal stakeholders to ensure good quality of customer records kept by the Bank. Daily tasks also require problem solving attitude, attention to detail, excellent analytical skills, and thorough knowledge of procedures and policies to deliver high quality service and achieve maximum customer satisfaction in areas and timeframe agreed in internal documentation.
What you’ll do
- Provide support to other employees and departments to solve problems and answer their queries related to customer documentation and activity.
- Analyse banking and legal documentation related to Customer’s banking activity, both in English and Hebrew, to ensure correct upkeep of customers’ records. Provide service by focusing on executing requests and resolving problems efficiently, accurately and professionally.
- Demonstrate knowledge of procedures, process, systems and take initiative to update and improve them.
- Keep obligations and correctness in task execution. Work effectively, professionally and demonstrate ways to improve customer service.
- Act in compliance with procedures; policies, internal regulations and rules existing in workplace. Assist line manager with managing day to day operations to ensure that SLAs are met, act as manager’s deputy during his absence
- Collate, review, and prepare any additional process-related documentation. Build professional relationship and effective and constructive cooperation with co-workers and Business Partner
- Complete and update all data requirements (timesheets, systems, databases etc.) in a timely manner
- Ensure that quality and productivity levels are achieved at all times as per the standards set for the processes. Participate in team/departments meetings, team activities and work towards sustaining team spirit.
What you need to have to succeed in this role
- Proficient English – written and verbal
- Proficient Hebrew – written and verbal
- Knowledge of any additional language will be an asset
- Excellent communication and analytical skills, with the ability to analyse complex structures
- Ability to multi-task, organise and prioritise responsibilities, depending on their criticality
- University degree (preferably in banking, economics, finance)
- At least 1 year experience in banking or other financial organization
- Good understanding of the financial industry. Excellent knowledge of MS Office
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com