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Your career opportunity
The IT Operations Support Manager has a broad responsibility for the delivery and support of the in-country technology services in coordination with central Technology teams and relevant third-party service providers. The IT Operations Manager works in close coordination with in-country stakeholders to ensure that the country IT support requirements are met in line with the overall organisational Strategy.
The IT Operations Support Manager acts as an interface/relationship manager to the business and a conduit to the regional and global technology teams. The position holder works primarily with the country COO and/or their representatives to ensure that IT services are delivered, and IT incidents and problems are recorded and resolved in a timely and satisfactory manner.
What you’ll do
• Manage the hardware stock, including ordering new equipment, evergreening and ordering secure device disposal when required.• Be responsible for ensuring the successful provision of technical services and support. Works closely with business users to provide advice, answer queries and resolve issues.• Assist with and co-ordinate key change and delivery deployments and adoptions and promotion of new technologies.• Keep abreast of technical related topics by attending the relevant regional technical fourms and meetings and participating in key Technology related topics.• Ensure that IT security standards are being met and record, report and escalate all cyber and IT Security risks and issues as they arise and track until resolved in line with company policy.• Ensure that all country IT demand is clearly articulated and ensure that relevant information is captured to enable local demand to be prioritised as necessary.• Assist and support in the country budgetary process as required.• Be a trusted advisor to the Country COO providing oversight of and advice on technology strategy and issues related to the Country.• Acts as a first point of escalation and an intermediary as required between day-to-day IT operations support teams (internal and external) and business management.
What you need to have to succeed in this role
• Previous experience with managing a broad range of technical issues relating to hardware/software, applications and vendor management.• Experience in proactively managing a range of user issues and problems.• Good understanding and experience of IT and cyber security risks and corresponding risk mitigation.• Relevant experience on implementing policies and change initiatives.• Ability to communicate at a senior level with experience of interacting with and presenting to local Exco and Committees.• Strong interpersonal skills, a team player with strong communication (verbal & written) and stakeholder management skills.• Strong analytical skills with proficient knowledge of MS Office and Windows.• Working knowledge of SQL, VBA, MS Power BI, ServiceNow an advantage.
What we offer
• Competitive salary• Annual performance-based bonus• Additional bonuses for recognition awards• Multisport card• Private medical care• Life insurance• One-time reimbursement of home office set-up (up to 800 PLN).• Corporate parties & events• CSR initiatives• Nursery discounts• Financial support with trainings and education• Social fund• Flexible working hours• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test (for external candidates only)• Telephone screen (for external candidates only)• Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com