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Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity:
The Lead Analyst - Service Development and Governance role-holder will join a team of analysts and is charged with protecting the HSBC brand, shareholder value, information, and financial assets, across the globe.
What you’ll do:
- Transition new business requestable services into the Service Delivery or other Global Defence Engineering teams as appropriate, ensuring that all resource, documentation and training requirements are met.
- Collaborate with the Cybersecurity Service Management team and Global Defence Engineering capability owners, to maintain the Global Defence Engineering Service Catalogue and an up to date, prioritized, backlog of new services, enhancements and bug fixes to be developed in Service Now.
- Facilitate discussions and collaboration between teams both within and outside of Cybersecurity to develop designs and drive progress of Service Now development items through to completion.
- Identify and implement opportunities for automation and streamlining processes, improving both the customer and fulfiller experience.
- Maintain a stakeholder register and ensure timely communications are issued to all stakeholders regarding Service Now design and development activities.
- Responsible for the governance of Service Delivery recertification activities, including the recertification of Global Defence Service Catalogue entries and process documentation.
- Oversight of other governance activities which support Global Defence Engineering capabilities, but may sit outside of Cybersecurity, such as Third Party Connections.
- Support Business Requestable service owners with reporting requirements.
- Drive engagement with all relevant regional and global stakeholders (cyber security colleagues across Strategy and Architecture, Security Shared Services, Security Engineering and business and IT Functions).
- Work closely with the Business as the 1LOD function and understand strategy while maintaining visibility of their IT security risk profile, exposures and control effectiveness and to provide robust challenge to the same audience when information security risk appetites are breached.
- Maintain up-to-date knowledge of relevant security frameworks, standards, and best practices.
- Ensure information security requirements are adhered to globally by ensuring effective compliance and measures are in place.
- Identify opportunities for automation and improvement.
What you need to have to succeed in this role:
- Strong stakeholder management skills, with experience of understanding and meeting the needs of multiple stakeholders.
- An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative and actionable manner.
- Customer centric consultancy approach with experience in delivering large scale transformation.
- Excellent communication, and interpersonal skills.
- Strategic thinker with the ability to translate technical concepts into business-friendly language.
- Strong analytical and problem-solving skills.
- Influences beyond his/her department, leads transformation initiatives to change behaviours and mindset which makes the bank better.
- Experience working in a highly regulated, large multi-national environment.
- Reliant and adaptive to changing situations, with strong desire to delegate and empower the team.
- Strong analytical and problem-solving skills.
- Proficiency in data analysis tools and techniques.
- Ability to work collaboratively with cross-functional teams.
- Experience with business process modeling and documentation tools.
- Knowledge of project management methodologies and tools.
- Strong Understanding of the security capabilities that are supported by Global Defence Engineering.
- Industry experience and qualification
Candidates will be evaluated primarily upon their ability to demonstrate the competencies required to be successful in the role, as described above.
For reference, the typical work experience and educational background of candidates in this role are as follows:
- Strong written and verbal communication skills
- Strong organisational skills
- Previous experience in Business / Systems Analysis or Quality Assurance
- Proven experience in eliciting requirements and testing
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
What we offer:
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job Interviews with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com