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If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.
Global Payments Solutions (GPS) is an integral part of our client proposition and employs our global network to capture market share and deliver growth. The business covers 90% of the world’s trade and capital flows, with access to over 150 clearing systems. We are uniquely positioned to help clients make payments, manage their liquidity, and maximize the use of their cash and work with 95% of Fortune 100 Companies. GPS has been named #1 Cash Management bank globally for over 10 years.
Your career opportunity
Activities that involve Manual & Semi-automated Payments, Bills, Voice authorization etc. would fall under this job role. The purpose is to continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA’s).
What you’ll do
- Handle all queries accurately to achieve agreed quality standards and targets
- Processing (input or control, monitoring, approval)- of payment orders from HSBC customers: outgoing/incoming, domestic/international, return of funds, cover matching management, etc.
- Ensure that all tasks are completed in accordance with established procedures and standards
- Identify and escalate potential showstoppers
- Proactively escalate to the line Manager any issues/transactions that would impact service delivery or potential loss to the bank
- Providing callback authorization for manual payments
- Providing practical training and support for new joiners/cross-trained staff
- Respond to mails/queries related to process timely with a cc to the Line Manager
Act as team worker
- Regular monitoring of queues and assigning team members to tasks accordingly
- Timely escalation of all technical problems or incidents
- Monitoring of team’s generic mailbox
What you need to have to succeed in this role
- Payments or Finance experience and knowledge as an asset
- Commercial orientation combined with a customer driven approach
- At least communicative English language skills (B2 – minimum), Hebrew or another language as an asset
- Analytical reasoning capabilities
- Strong interpersonal skills and communications skills
- Ability to work within international environment as well under time pressure
- Working in shifts (between (8:00 till 18:00)
- Willingness to be working based on business calendar (the process requires the delivery of services during Polish holidays and Sunday's)
- Willingness to support weekend testing if needed (in case of system changes requiring the PVT tests)
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com