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Your career opportunity
Role:
Senior Business Analysts shape and lead initiation activities and operating model definition and are at the centre of how Transformation delivers and embeds change working with our delivery partners. Primarily, the Senior Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management, and Implementation Management activities during project delivery. Senior Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity.
Senior Business Analysts will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment) and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling, and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g., pilot).
Senior Business Analysts will often play a people / team management role within the projects / programmes they work on.
Transformation:
The role holder will work in Risk and Compliance Transformation (RCT) which manages the Change the Bank investment portfolio and associated transformation activity on behalf of and across the Risk and Compliance function globally. It is accountable for the global, cross functional change agenda, delivering mandatory/regulatory and strategic change programmes on behalf of Global Risk and Compliance, in partnership with regional teams and in support of business partner control needs. It designs, leads and delivers large scale, complex global change across multiple geographies and jurisdictions, impacting regions and business lines, including system, people and process changes, ensuring the change programmes adhere to the change standards laid out by HSBC and using mandated tools and methods.
Risk and Compliance Transformation is part of the Chief Operating Office (COO) sub function which is responsible for providing services to ensure the efficient and effective management and operational running of the function.
Function:
The Global Risk and Compliance function has responsibility for risk management covering retail and wholesale credit, market trading and treasury, operations, security and fraud risk, climate, risk models and risk strategy together with financial crime and compliance. This is done in support of HSBC’s regions and global lines of business.
What you’ll do
- Problem Solving and Improvement: Analyze complex problems, generate creative solutions, and facilitate stakeholder discussions to identify improvement opportunities aligned with the Group’s strategy.
- Effective Communication and Relationship Building: Clearly communicate complex information, actively listen to diverse perspectives, and build strong relationships with internal teams and external partners.
- Stakeholder Management and Conflict Resolution: Anticipate and manage stakeholder expectations, resolve conflicts, and effectively represent their interests.
- Expertise and Guidance: Serve as an expert across multiple projects, guiding teams on requirements gathering, design, and implementation while conducting necessary research and analysis.
- Requirements Coordination: Oversee requirements gathering, documentation, prioritization, and traceability across program teams, translating business needs for delivery partners.
- Business Solution Design: Challenge requirements to create innovative solutions and support the assessment of operating models.
- Change Management: Lead change implementation activities, guiding teams through the change journey and providing updates to stakeholders.
- Process Re-engineering: Manage process re-engineering efforts, offering guidance on design while assessing risks and rewards.
What you need to have to succeed in this role
- Team Management: Manage a cross-functional team, ensuring performance aligns with objectives and providing guidance for improvement.
- Engagement and Collaboration: Foster a collaborative environment that encourages learning and community building.
- High Standards and Continuous Improvement: Establish a culture of excellence, encouraging ongoing feedback and recognition of achievements.
- Professional Networking: Build relationships within the Transformation team and with delivery partners to enhance collaboration.
- Cross-Departmental Collaboration: Motivate networking and collaboration beyond immediate business areas to drive beneficial change.
- Resource Management Support: Assist with supply management, resourcing pipelines, and scheduling for efficient project execution.
- Strong business analysis skills – proven experience in requirements gathering, solution design, and business process reengineering across business, operations, and technology-focused projects.
- Change and implementation management expertise – demonstrated ability to apply effective techniques and approaches for successful change adoption and implementation.
- Familiarity with project methodologies – experience with Waterfall and Agile/Scrum methodologies and tools like Clarity, JIRA, MS Office, and Visio.
- Analytical and problem-solving abilities – capability to utilize Design Thinking in tackling challenges and delivering innovative solutions.
- Communication and negotiation skills – ability to build strong relationships and communicate effectively with stakeholders at all levels.
- Experience in working with international teams and global stakeholders – proven ability to operate in a regional and global context.
- Independence and organizational skills – ability to take ownership of tasks at any stage of a project, work proactively, and focus on delivering results.
- Understanding of the banking/financial services industry or shared services organizations is an advantage.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online behavioural test (for external candidates only)
- Telephone screen (for external candidates only)
- Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com