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Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
We have a unique opportunity for you to join our Connectivity team which provides the network and Call Centre infrastructure across 55 countries. Your role will be to provide leadership and drive on Incident calls when service impacting issues occur. Supporting Platform engineers, ensuring we have correct people on the crisis call and driving restoration of the impacted services. Providing communication and governance to the issues. Other duties will be to constantly look at improvements to our services, processes, using data analysis to allow us to be more proactive to fault identification going forward. This role will allow you to really make a difference to the stability of our infrastructures and services we provide to our businesses.
What you’ll do
• Primary Responsibility is to Support Telecoms incidents globally and provide expertise in resolution.• Have good working knowledge of Telecoms infrastructure and associated components.• Working as part of a global NOC team.• Monitor our infrastructure. Raising vendor tickets and facilitate the recovery without impacting service.• Work with Incident managers and other teams & provide required inputs regarding Data Centre incidents. Work within global diverse team of engineers and vendors to provide support on a “follow the Sun” basis. Willing to work shifts and weekends.• Recovery of IT systems and support services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes.• Drive down infrastructure service outages and repeat failures. Ensure global standards are set and adhered to.• Work with Service Providers, ensuring they meet their contractual commitments and work with them on Continuous Improvement.
To be successful in this role you should meet the following requirements:
• Good understanding of Data Networks Topologies and protocols.• Drive to improve the services we provide to our business.• Provide valuable inputs in process improvement.• Need to be a good team player and able to collaborate at all levels.• Experience of Working to ITIL/Agile Standards/Framework.• Willingness and ability to learn new telecoms technologies and supporting tools.• We offer career path within a global organization, flexible working pattern, including hybrid working and extensive opportunities for training and self-development.
What we offer
• Competitive salary• Annual performance-based bonus• Additional bonuses for recognition awards• Multisport card• Private medical care• Life insurance• One-time reimbursement of home office set-up (up to 800 PLN).• Corporate parties & events• CSR initiatives• Nursery discounts• Financial support with trainings and education• Social fund• Flexible working hours• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test (for external candidates only)• Telephone screen (for external candidates only)• Job interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com