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Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity
Working in Mobile Platform teams includes developing new mobile apps and online experiences; using digital messaging to enhance our customer relationships; building and improving the underlying technology and security platforms; and innovating our propositions to compete effectively in a mobile, data-driven world. You will be part of a cross functional team growing our digital capabilities. Driving innovation, delivering products in ever shortening cycles and helping to drive the continuous improvement of our processes, tooling and engineering practices.
What you’ll do
- Working with key stakeholders to define, monitor and excel against our service quality targets for the Digital Platforms.
- Work closely with the Value Stream in order to drive & track service quality improvements; reduce incidents, improve the mean time to recover and reduce change failure rates.
- Leading initiatives around improving adherence to IT service controls and service management key control indicators.
- Work with regional incident and problem management teams as part of post incident reconciliation representing Digital Platforms.
- Lead and chair internal post incident reviews, identifying control & process failures for remediation by value streams.
- Support the work with our internal Change Governance teams to drive change quality and reduce change failure rates.
- Being data driven for identifying service improvements.
What you need to have to succeed in this role
- Proven experience in IT Service Management, with experience of the ITIL principles. A strong focus on Incident and Problem management processes and procedures within HSBC.
- Experience of leading Post Incident Reviews and identifying improvement actions.
- Experience of working in relevant technical environments similar to the digital customer facing applications or journeys
- Experience of producing thematic reports across large datasets.
- Experience of working on IT service resilience programme that are focused to improve customer experience.
- Strong decision maker and proactive self-starter. Able to self-motivate and be pro-actively
- Proven analytical skills & ability to deal with complex & technical data.
- Confidence to challenge management of all levels to drive improvements.
What we offer
- Competitive salary
- Annual performance-based bonus
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN)
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
- Online assessment for external candidates only)
- Telephone screen (for external candidates only)
- Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com