ID del contrato
Your career opportunity
HSBC's Global IT Organisation ranks among the largest technology functions worldwide. It is imperative that IT processes are not only appropriately embedded but also operate with maximum efficiency. This is crucial for maintaining the organisation's effectiveness and sustaining its leadership position in the market.
We are seeking a skilled Cyber Service Delivery Manager to oversee the delivery of cybersecurity services, ensuring operational excellence, stakeholder satisfaction, and alignment with organizational objectives. The ideal candidate will bring expertise in service delivery, reporting, data analysis, third-party management, and staff leadership, combined with hands-on experience using tools such as ServiceNow, SureCloud, PowerBI, and BitSight. This role will play a pivotal part in managing cybersecurity operations, driving performance metrics, and fostering collaboration with internal teams and external partners.
What you’ll do
• Service Delivery Oversight: Manage the end-to-end delivery of cybersecurity services, ensuring SLAs, KPIs, and quality standards are met consistently.• Reporting & Metrics: Design, develop, and present detailed cybersecurity performance reports and dashboards using PowerBI, providing actionable insights to leadership and stakeholders.• Data Analysis: Leverage tools like PowerBI and BitSight to analyse cybersecurity data (e.g., risk scores, incident trends, compliance metrics), identifying areas for improvement and supporting decision-making.• Third-Party Management: Oversee relationships with external vendors and service providers, ensuring compliance with cybersecurity standards, contract terms, and risk management protocols.• Tool Utilization: Drive operational efficiency using ServiceNow for workflow management, SureCloud for risk and compliance tracking, PowerBI for data visualization, and BitSight for third-party risk monitoring.• Process Improvement: Identify opportunities to optimize cybersecurity processes, implementing best practices to enhance service delivery and reduce operational risks.• Stakeholder Engagement: Act as the primary point of contact for internal teams, senior leadership, and third-party partners, ensuring clear communication and alignment on service expectations.• Risk & Compliance: Ensure services comply with regulatory frameworks (e.g., GDPR, ISO 27001, NIST) and organizational policies, using data-driven insights to maintain audit readiness.
What you need to have to succeed in this role
• Minimum of 2 years of experience in cybersecurity operations or service delivery management experience on Third Party Security Assessment.• Experience in reporting and data analysis, with a focus on cybersecurity metrics and trends.• Experience managing third-party vendors and assessing associated risks.• Proficiency in cybersecurity tools and platforms, with a deep understanding of their application in service delivery.• Excellent communication skills, capable of engaging technical and non-technical stakeholders effectively.• Knowledge of ITIL or similar service management frameworks is a plus. Excellent communication and facilitation skills, with the ability to influence and manage diverse stakeholders.• Experience with ServiceNow (workflow/ITSM), SureCloud (GRC), PowerBI (data visualization), and BitSight (third-party risk management) is beneficial but not essential.• Available to work in flexible hours with global teams in different time zones.
What we offer
• Competitive salary• Annual performance-based bonus• Additional bonuses for recognition awards• Multisport card• Private medical care• Life insurance• One-time reimbursement of home office set-up (up to 800 PLN).• Corporate parties & events• CSR initiatives• Nursery and kindergarten discounts• Financial support with trainings and education• Social fund• Flexible working hours• Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test (for external candidates only)• Telephone screen (for external candidates only)• Zoom interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com