HSBC Group

As the Global Head of Production Engineering & Infrastructure within Corporate and Institutional Banking's Client Services Technology, the role involves providing robust governance and control over the Client Services Production estate daily. Ensuring production system stability is vital for seamless, reliable services, which minimises disruptions and maintains customer trust. This stability underpins efficient operations, regulatory compliance, and risk management, enabling HSBC to consistently deliver high-quality services globally. The individual in this position is responsible for maintaining Production Stability and Service Resiliency, ensuring uninterrupted business processes for both internal business lines and external clients.

Additionally, the Global Head is expected to champion change by guiding technology teams to transform and upskill, adopting Site Reliability Engineering (SRE) principles. This includes implementing a 24x7 support model, enhancing monitoring, automating processes, and embedding self-management capabilities. The role demands effective relationship management skills across diverse stakeholders, including business lines, technology teams, and infrastructure groups. Furthermore, the role involves fostering a culture of continuous improvement to enhance service performance.

Here’s what you can expect:

As our Global Head of Production Engineering & Infrastructure, you will oversee the global production engineering teams and ensure the delivery of high-quality services. Your primary responsibilities will include, but are not limited to, the following:

• Maintain Production Stability and Service Resiliency for uninterrupted business processes to ensure seamless, reliable transactions and maintain customer trust.
• Provide robust governance and control over the Client Services Production estate daily.
• Manage key stakeholders including senior executives’ expectations during incidents under high pressure.
• Improve controls, eliminate vulnerabilities and uplift service resilience, aligned with Future State Architecture and identifying strategies with Sub Value Stream (SVS) to prioritize resilience and tech debt alongside the development of new features
• Drive improvements in incident management, monitoring, observability and capacity management
• Lead cultural and mindset shifts within the production engineering team, transforming and upskilling them by adopting Site Reliability Engineering (SRE) principles with a focus on engineering capability.
• Implement and manage a 24x7 follow-the-sun operating model to support the Client Services Business
• Drive reduction of toil and optimise processes through automation to enhance operational efficiency.
• Driving strategic programme across the production engineering organization.
• Leading by example with high technical competency.
• Maintaining partnerships with key stakeholders, including, Client Services Business, Operations, Risk, Transformation, Infrastructure Group, and relevant technologies teams.

Leadership & Teamwork:

• Foster a culture of continuous improvement, such as automating away toil.
• Build and lead a high-calibre global team, ensuring high engagement and motivation levels.
• Develop critical skillsets in team members and provide a stimulating work environment.
• Recruit and retain high-calibre, diverse team members.
• Establish career paths and mobility opportunities for teams.
• Promote an environment that supports diversity and inclusion, reflecting HSBC's brand and values.

What we offer

The pay range for this role is 34,425.00 - 51.5833.33 PLN.

Additional car allowance in the amount of 7,397.00 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program

• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery and kindergarten discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: hr.krakow.pl@hsbc.com.