HSBC Group

Provide advice, guidance and coaching to people managers in relation to complex multi stranded customers enquiries across the spectrum of People services, driving the right outcomes and solutions. Focus on business value, advisory, coaching, relationship management, employee engagement, organizational effectiveness and change management.

Report to: Country Head of People

Role Profile

Provide advice and guidance to employees and people managers in relation to complex HR enquiries or people matters across the spectrum of HR services, with the focus on business value, advisory, coaching, relationship management, employee engagement, organizational effectiveness and change management.

Job Content

People Advisory

• Support effective execution of people agenda for business/function to drive business growth and achieve organizational priorities.
• Advise, guide and coach people managers and employees in relation to complex matters across the spectrum of HR services, driving the right outcomes and solutions aligned with business aims and goals
• Proactively interact with other HR teams and business managers to understanding issues and optimize operational delivery
• Support complex interpretation of policy and procedures and provide oversight of certain complex events, working with specialist teams where relevant
• Drive high standards of relationship management and co-ordinate across the relevant areas of the function to achieve the right and timely solution
• Support the change journey for people managers around a broad range of HR processes. Give support and encourage customer adoption of HR Systems and tools
• Support business managers to deal effectively with people issues by providing advice and guidance to enquiries relating to all aspects of HR Services, handing off to the specialist areas where required
• Support continuous improvement initiatives by using case and knowledge tools

People Solution

• Implement and update Human Resources employment policies and procedures
• Being up-to-date with employment laws to ensure HSBC, management and employees are in compliance
• Manage governance committees (e.g., Disciplinary Committee, Defined Contribution Management and Investment Committee, Health Committee, etc.) required by laws and regulations
• Develop effective relationships to promote good employee relations across HSBC, including but not limited to initiating and executing EAP programmes and bank-wide employee caring activities
• Handle the grievance, conduct issues, investigations in consultation with the Regional/Group People Solution counterparties.
• Provide advice and guidance on disciplinary, grievance and general complaints, as well as coach managers where appropriate.
• Provide strategic guidance and reward consultancy to senior management in country; designs, develops and reviews reward and benefit policies, processes and practices that are aligned with Group reward framework; facilitate the country performance management activities to support the dynamic and changing business needs
• Support annual pay reviews, performance evaluation process, and training programmes related to employee relations as well as compliance with laws/regulation and HSBC policies and procedures
• Support the country Head of People in handling any special projects

• Bachelor degree or above
• In-depth knowledge and expertise in people management with strong communication and counselling skills.
• Strong knowledge of Japan labour related laws and regulations, experience in managing regulatory constraints, employee and industrial relations, and good networking in HR and C&B community
• Knowledge of HR policies and procedures, and legal and regulatory frameworks in Financial Services industry is preferred
• Good analytical, conceptual, communication and excellent interpersonal, influencing, negotiation and communications skills to manage effective stakeholder relationships.
• Flexibility to changes and diverse situations
• Business acumen, proactive approach t\o business focus and service
• Coaching, influencing, HR technical/operational knowledge, manage to results, dealing with ambiguity and problem solving
• Strict adherence to the requirements of confidentiality, discretion and integrity
• Fluency in both English and Japanese (written and verbal)