Job description
He/she will lead the engagement with key stakeholders (business and control/support functions) to deliver targeted business performance. Focus areas include:
· Strategic Alignment: in partnership with stakeholders and support from Global Insurance, he/she will contribute to implementing the insurance distribution strategy and people agenda, and ensure alignment of the sales model including recruitment, retention, sales support, MI, incentive & performance management etc.
· Sales Models: to build the best-in-class insurance broker and investment distribution model. Target increased productivity of all segments via branches and digital. Drive protection / health & wellness growth agenda.
· Sales Support: Co-create more effective sales TOM (including incentives) with other senior management team members. Build product and sales support feedback loops back into product providers and partners. Work with Marketing and Proposition team to provide enhanced sales and marketing materials/toolkits to sales people. Drive client event planning and provide effective case and channel management support to sales management teams
· Partnerships: support Partnerships to ensure consistency (e.g., sales models/support) and to contribute to growth agenda (e.g., Health & Wellness opportunity)
· Streamlined customer and financial planning journey for both insurance and investment sales process: work with the Head of Financial Planning and Wealth Proposition to significantly simplify sales journeys, while enabling multiple needs fulfillment. Co-develop insurance sales processes that meet regulatory, compliance, global financial planning standards and radically improve customer experience
· Sales Productivity: establish a jointly agreed activity management framework. Standardize the measure of sales staff productivity and the implementation of campaign activity. Partner with Data & Information Management to design and implement global/regional/local campaigns underpinning customer engagements.
· Rewards & Recognition: establish a globally-consistent Rewards & Recognition framework (e.g., events/incentive trips for top performers)
· Insights & Thought Leadership: track market trends and understand evolving customer demands. Share insights and support the development of plans and strategies for relevant product and customers propositions
· Stakeholder Management: ensure sustained alignment with insurance sales and distribution plans
· Leadership: act in support capacity to the local ExCo leadership team to ensure that the Distribution perspective is appropriately represented in decision-making processes
· Governance: ensure that a robust FCC and sales conduct agenda is fully implemented
· Operational Effectiveness & Control: Ensure group WPB and global insurance functional policies and standards are in place in all area of distribution network. Work with Second-line-of-defends and other key functions to define the optimal balance between secure provision of services and respective policies. Ensure Group Standards are in place in all services. Ensure regular and positive engagement with key support functions such as Risk, Compliance, Finance and HR to ensure alignment of policies and plans necessary to deliver key requirements.
Requisitos
To be successful in the role, you should meet the following requirements:
· At least 10+ years' experience in the financial/ insurance/ Investment sector
· Regional exposure and previous experience with multi geography team management in China
· Strong leadership and communication skills
· Depth of exposure and experience with distribution & channel management in insurance and investment or financial sectors
· Highly effective communicator with excellent interpersonal skills
· High level of energy and enthusiasm
· Excellent relationship building and senior stakeholder management skills
· Strong leadership skills coupled with a high and demanding benchmark
· Excellent language skill in both English and Chinese
· Strong industrial knowledge in local insurance, investment products and financial planning
You’ll achieve more when you join HSBC.
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Issued by HSBC Insurance Brokerage Company Limited