HSBC Group

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of GCOO Change CCO.

The role holder will partner with HSBC Group Chief Operating Office (GCOO) & Asia and Middle East Change Execution and Group Transactions to ensure delivery of risk based, strategic outcomes for the functions globally, including informing and advising those functions on relevant risk and control issues and initiatives that impact the Group.

You will be a leader within the Global Chief Control Office and Business Risk and Resilience Function within HSBC GCOO, the purpose of which is to enable colleagues within HSBC to deliver safe and secure services to all our customers, colleagues and the Bank itself. This will be achieved by:

• Enforcing robust risk governance and ensuring all stakeholders have visibility of key risks and any remediation activity.
• Partner and advise on setting, communicating and monitoring strategic and change execution risk appetite in line with business requirements, including appropriate support and challenge.
• Conducting high quality and efficient reviews of our control performance.
• Facilitating controls remediation where required.
• Raising awareness and culture of risks, controls and risk management.
• Continuously improving the control and monitoring of risk, including behaviours.
• Embedding the Bank’s Risk Management Framework.

Business: Global Operations

Principal responsibilities:

• The role holder will be responsible for global risk and controls activity supporting GCOO, Asia and Middle East Change Execution and Group Transactions Implementation with partnership with other Group Infrastructure and Regional Portfolios.
• The role will have global responsibility and ensure that partnership support is provided to regions and entities as appropriate.
• The role holder will be responsible for implementing robust risk management practices and control governance across GCOO to ensure risk management is transparent and clear to all Global Business and Infrastructure, regions and entities, including controls monitoring.

Impact on the Business:

• Liaise with stakeholders across Group Transformation Oversight office (GTO), GCOO, Risk Stewards, Group Infrastructures and Businesses to proactively identify and resolve challenges to the delivery of risk and control effectiveness.
• Active management of the business risk service delivery performance metrics and best practice frameworks.
• Lead the strategic direction and plans of the GCOO, Asia and Middle East Change Execution and Group Transactions Implementation.
• Ensuring regional and entity CCO and functional teams are engaged for control management.
• Identify issues / areas of concern for the GCOO and functional senior leadership team and develop recommendations for action, including conducting the necessary governance, investigations, trigger reviews, reporting, presentations, and periodic updates.
• Stewardship of the wider GCOO functional operating model in change execution, service catalogue, procedures and toolkits.
• Ensure the GCOO risk and controls function is connected and aligned with bank wide transformation initiatives.
• Provide GCOO, Asia and Middle East Change Execution and Group Transactions Implementation risk and control stewardship framework and take a lead on driving consistency across Business Risk functions bank wide.
• Embed risk culture and change delivery capability across the Business Risk function.
• Own continuous improvement of processes, policies and tooling across Business Risk GCOO and Change Execution in collaboration across all lines of defence.

Customers / Stakeholders

External Stakeholders:

• Support engagement with regulators (where necessary) to understand current and future regulatory requirements related to GCOO and the supported functions.

Internal Stakeholders:

• Engage with stakeholders across the Group Transformation, GCOO, (particularly GCOO, Asia and Middle East Change Execution and Group Transactions Implementation), Group Businesses, Group Infrastructure and Entities to ensure their risk and controls objectives are met.
• Develop strong relationships with Group leadership to be able to effectively deliver the Risk and Controls Services they require.
• Manage internal customer experience, analysing root causes of dissatisfaction and/or risk appetite breaches, and putting in place actions to address these.
• Be the SME on all aspects of business risk service provision to GCOO.

Leadership & Teamwork

Leadership:

• Define responsibilities for the team in conjunction with Leadership teams including developing capability within team.
• Define core delivery targets for team and ensure team deliver on commitments made.
• Contribute to the overall HSBC and GCOO Strategy to drive increased value to the businesses.
• Work closely and effectively with risk domain heads, sourcing, service delivery teams and Risk leads to deliver clear and reportable solutions for change execution related risk and controls.
• Lead the evolution of Risk culture and risk capability for the functions.

Team Management:

• Manage a small Change Execution risk and control SME team globally and lead people agenda, including talent management, establishing organizational structure to support performance delivery.
• Implement Group performance management & reward strategies to balance growth of a sustainable business with allocation of reward aligned to responsible risk management.
• Role model for inclusive behaviours and actively manage poor performers or behaviours.
• Track record of developing diverse talent and multi skilled teams that work together to deliver results.
• Feedback from stakeholders.
• Evidence of staff development, performance management, and initiatives undertaken.
• Evidence of integrating into team.
• Evidence of confidently operating at an executive level through feedback from stakeholders.
• Evidence of representing the Change Execution Business Risk at internal or external forums and committees.

Operational Effectiveness & Control

• Implement quality framework for area of responsibility.
• Ensure all staff and activities comply with existing regulation and audit requirements.
• Ensure implementation of relevant audit recommendations and maintaining satisfactory level of audit.
• Ensure organizational compliance with all relevant internal and external rules, regulations, procedures that apply to the conduct of compliance.
• Ensure financial procedures implemented all comply with the global policies and plans.
• Ensure that reporting is efficient, pertinent and addresses stakeholder needs and Group requirements.
• Ensure that quality assurance is measured and controlled through adequate audit and benchmarking activities.
• Ensure that global functional teams have adequate governance processes in place.
• Ensure clarity and cascade of relevant policies, procedures and financial authority levels to ensure that all expenditures are approved by the appropriate signatories.
• Further develop metrics and KPI/KRIs in relation to administrative activities and identify and implement best practice where possible.
• Ensuring that change execution risks are adequately identified and managed.
• Improved delivery and quality of data and business information.
• Evidence of effective governance processes and associated improvement plans.
• Evidence of robust and regularly reviewed risk assessments.
• Development of relevant and high-quality monitoring, tracking and measurement tools.
• Achievement of all reporting requirements, including migration away from manual processes.
• Support key values of integrity, conduct and exemplify the highest ethical and professional standards.

Major Challenges:

The role holder will be continually:

• ·Working in a matrix management environment across a high number of diverse stakeholders and geographies, with often conflicting viewpoints and agendas.
• Engender support through Interacting with and influencing senior and executive management in the Region, entities and business/functions and maintaining/driving the GCOO and functions position.
• Successfully challenging the status quo with executive peers.
• ‘Joining up’ complex and fragmented global function, across language, cultural, systems and legislative boundaries.
• Working to manage the directly competitive pressures of cost reduction and internal/external demands to strengthen risk mitigation.
• Ensuring delivery of designated strategic global projects, involving multiple stakeholders, across GCOO and global business and Infrastructure teams.
• Ensuring that the function aligns within GCOO change teams.
• Required to interpret complex and opaque information to make crucial decisions and provide guidance to executives and other senior colleagues.

Management of Risk:

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.  
• The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring.
• Also, by addressing any areas of concern in conjunction with entity management and/or the appropriate department.

Observation of Internal Controls:

The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.

This will be achieved by adhering to all relevant processes/procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimensions:

• To manage GCOO, Asia and Middle East Change Execution and Group Transactions Implementation controls of the organization.
• Initially will consist of 3 team members in GSC India and GSC China.

• Proven leadership experience in change, transformation, control activities and assurance at Group and Global level.
• Ideally comprehensive understanding of HSBC structures, processes, change execution and objectives across the Group.
• Ideally has experience in global, regional and market roles with previous background of working in a matrix organization structure; ability to persuade individuals at different levels.
• Strong interpersonal skills, coupled with the ability to succeed within a matrix management structure and build and maintain regional team relationship.
• Ability to work well under pressure, demonstrate flexibility and adapt to rapidly changing priorities and tasks that are potentially highly restricted in nature, unpredictable, wide ranging, complex and time-sensitive.
• Strong knowledge of GCOO – functionally, operationally and financially and the HSBC Change Framework and Risk Management Framework.
• Proven ability to articulate complex issues concisely and in simple language to support problem analysis.
• Proven experience in running robust governance, transformation, strategic planning, communication, and people management processes.
• Consider transformation and innovation in all that they do and proactively challenge status quo to achieve the most optimised outcomes.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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