HSBC Group

The opportunity : Head of Onboarding and Customer Due Diligence Guernsey

Being part of HSBC in Switzerland, you’ll help evolve and grow our business.

The role holder is responsible for providing support to the Head of Onboarding and CDD Team
The team should strive to streamline operations to drive continuous improvement to the client experience and drive growth to GPB bottom line.

Are you interested ? Do you have a proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry? Do you enjoy to be part of a cohesive team ?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

The overall objective of the Head of CLM PBRSG role is to enable the delivery of the entire Onboarding and Customer Due Diligence (CDD) services proposition across CLM activities performed across locations, mainly :

·        Team Productivity and Priority management

·        Team engagment and coordination

·        Stakeholder Management

·        Adherence to CDD guidelines and risk appetite

·        CDD Key Control Indicator metrics within risk appetite

·        Customer satisfaction

The role holder will be responsible for

·        Direct and Indirect People Management duties for the CLM analysts assigned to a specific pool of activities (Onboarding or Periodic and event Driven reviews or CDD modifications).

·        Acting as a primary escalation point of contact CLM Analysts, Front Office, in addition to day to day prioritization and operational support

·        Ensuring consistency and simplification across CLM activities

·        Deputizing the Head of Onboarding and Customer Due Diligence whenever required or needed

In this role you will:

The role holder will have to build deep knowledge and understanding of Private Banking and work closely with the business and delivery teams to ensure priorities are aligned with resource availability and ensure issues are resolved in a timely manner.:

·        Manage the expectations and demands of a multi-faceted business, and multiple stakeholders within a matrix-managed organization, whilst delivering improved service.

·        Ensure continual improvement whilst maintaining full regulatory compliance across all businesses.

·        Maintain and enhance industry-leading service, engaged and working closely with the business community.

·        Provide advisory and operational support to front office (RMs/ROs/CSEs/BMs) staff for all prospect and/or customers

·        Work closely with all stakeholders and team members to measure, manage and improve the service proposition.

·        Ensure a strong focus on continuous improvement is followed to realize efficiencies and enhance the service proposition.

·        Continue to seek opportunities to improve cost efficiencies whilst maintaining and improving service levels

·        Close partnership with the Business in order to shape and agree the service proposition which could include: MI management, agreement on processing time.

·        Minimum of a B.A. degree or relevant work experience

·        Exhaustive and proven working knowledge of AML, regulatory compliance and controls within the Swiss Private Banking or financial services industry

·        Experience as people manager

·        Experienced in due diligence activities (screening and researches)

·        AML certifications (i.e: ACAMS or Vision Compliance or similar) a plus

·        Excellent communication skills, both oral and written

·        Ability to work professionally with all levels of staff and management

·        Experienced in roles involving client facing activities (i.e.: meetings)

·        Can-do and problem solving attitude

·        At ease under pressure and demonstrating good resilience

·        Strong teamwork initiative

·        Skilled IT user with a capacity to adapt to new or complex tools and use efficiently all usual software suit (Excel, Word, Access, Outlook, etc.)

·        Flexible and accountable: Open (to different ideas and cultures), dependable (by doing the right thing and take personal   accountability) and Connected (with our clients, providers, regulators and colleagues by demonstrating collaboration and respect)

·        Fluent in English both written and spoken, other languages are a plus

·        International profile with practice in another countries and multi-cultural experience is a plus

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University.

• You can work your way and will have a say in when, where and how you and your team flexibly work together.

Our benefits will give you financial security, and can include:

• Health & meal allowance, public transport or (e-)bike allowance

Our family-focused benefits can help you to support your loved ones and include:

• Days off for key events (weddings, moving house, adoption). A one-time marriage or registering of a "Civil Partnership" grant. One-time premium for birth or adoption, as "gift" or "voucher. 4 weeks’ paternity leave & 26 weeks’ maternity leave

• Emergency Childcare with the Red Cross, free of charges for HSBC employees.

• Purchased holidays scheme, unpaid leave, sabbatical, Volunteering Leave,

• Accident insurance (private coverage) paid by the Employer, attractive Pension Scheme

We’ll give you a huge range of resources that support your mental, physical and social well-being, including:

• Various sports and leisure activities organised by the employees for the employees.

• The Bank offers to the employees and their family members specialised free, confidential service to help them deal with any personal problems – either at work or at home. Unlimited telephone consultations services available 24/7.

You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices

You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests.

HSBC has been certified “Top Employer 2025” in Switzerland. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in Switzerland.

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.
 
If you have a need that requires accommodations or changes during the recruitment process, please let us know.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers