Job description
In this role, you will:
Provide overall direction and strategy in relation to the productivity & effectiveness enhancement of the New business, Underwriting, Policy servicing & Claim operation in a fast changing competitive market, and to the delivery of excellent quality service experience with professionalism and innovative approach
Create a customer friendly used and optimized business environment in accordance with our life insurance mission and vision, and in a sensitive manner to address the needs and issues of the customers
Ensure compliance with procedures and standards required by the HSBC Group, and by regulatory, compliance or law and enforce robust internal control
Proactively identify opportunities leveraging up-to-date technology and method to improve internal processes and procedures in order to enhance the overall customer experience quality
Define the New business, Underwriting, Policy servicing & Claim transformation project approach, building stakeholder buy-in around the project plan, commitments and changes
Manage transformation projects delivery proactively by defining resource needs, responsibilities and schedules and, balancing scope, schedule, budget and risks, collaboration with internal and external stakeholders
Requisitos
To be successful in the role, you should meet the following requirements:
Bachelor degree or above majoring in Finance or Insurance
Minimum 10 years of experience in the financial industry in China, preferably life insurance
Experience of business management and for strategic project delivery
Good understanding of insurance business services and operations
Knowledge of risk and compliance procedures
Excellent organization and planning skills and strong communication skill to engage various stakeholders
You’ll achieve more when you join HSBC.
https://www.hsbcinsurance.com.cn/about-us/career/
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Company relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /JZ
Issued by HSBC Life Insurance Company Limited