HSBC Group

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Pricing Operations.

Business: Market & Securities Services Operations – Global Banking & Markets

Data Operations is a part of the Data & Regulatory Reporting team within MSS Operations. Our vision is to deliver a consumer lead service, partnering with our clients to deliver the data they require via innovation and excellence.

Data Operations is responsible for 9 key data domains: Accounts, Standard Settlement Instructions (SSIs), Instrument, Ratings, Calendar, Pricing, Legal Documentation, Books & Hierarchies, and EOD Derived Pricing. Data Operations supports Markets and Securities Services as well as other Group Divisions such as Wholesale. As a consolidated team, we strive to deliver trusted data sources, expedite data quality improvements and associated cost reductions via digitalization through the end-to-end value streams.

Within Data Operations, the Pricing team covers the provision of vendor data, and derived pricing data for consumers across HSBC Markets and Securities Services, and Wholesale. Data Ops Pricing plays the role of data guardian providing global cross functional solutions, delivering data and acting as guardian of its quality across multiple asset classes globally.

The operating model for Pricing is globally functionally aligned with teams across Bangalore, Colombo and Mexico, providing Follow-the-Sun coverage and full business resiliency as this function has been designated business critical.

Principal responsibilities:

Data Domain Strategy:

• Responsible for defining and executing on the data domain strategy and syndicating it with key stakeholders, ensuring alignment with the broader Data Ops and MSS Ops strategy.
• Set an advanced pace of execution in the domain, driving change across BAU service delivery and Product Development
• Reviewing the Op Model regularly and driving constant improvement of the consumer service
• Defining ambitious objectives and milestones and measuring progress against those
• Partnering with Product Management, IT and Transformation teams to deliver change at pace
• Deliver the location strategy as per the stakeholders and business requirements
• Meet cost and headcount targets, balancing commercial and risk aspects

Pricing Service Delivery:

• Lead Pricing service delivery ensuring that critical client-facing and internal processes are executed on a timely basis.
• Monitor and assess key performance indicators
• Develop team skills and capabilities to achieve functional objectives and service excellence, and to ensure the skillset remains current, especially through periods of product and technical change
• Oversee critical people processes, such as hiring and talent development
• Continually improve the service the role holder is responsible for, including implementing control enhancements to reduce operational risk, enhance client service and identifying and implementing opportunities to make processes more efficient and effective.
• Lead the Process Risk and Control forums.
• Build a culture of continuous improvement

Risk & Control:

• Manage a large and complex set of controls within a comprehensive operational risk management framework.
• Anticipate, analyze, document and mitigate
• Escalate emerging risks appropriately with plans to solve and dependencies
• Define appropriate solutions to change projects to drive operational risk reduction
• Ability to identify areas/functions/tasks where controls can be adapted / implemented to maximize effectiveness
• Familiarity with managing Key Risk Indicators and Key Performance Indicators

Major Challenges:

• Large stakeholder groups - Global, Regional and in-country teams and balancing competing priorities and expectations
• Establishing ownership of issues upfront to ensure efforts are not duplicated
• Transformation agenda to be driven and executed at pace
• Working across a global network with complex infrastructure

Management of Risk:

• All activities to be undertaken in accordance with the Operational Risk Management Framework
• The jobholder will continually reassess the operational risks associated with the MSS businesses, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructuring, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and addressing any areas of concern with the appropriate persons and/or department in line with risk appetite.  

Observation of Internal Controls:

• The role holder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The jobholder will implement the Group compliance policy by adhering to all relevant processes / procedures. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators. Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.

• Experience of operating effectively in a matrix environment and working across multiple dimensions of entity, location, region and product
• Experience of managing Market Data in a Capital Markets and / or Securities Services environment
• Experience of engaging teams effectively, especially in a remote or hybrid working environment.
• Proven ability in working across multi-disciplinary and multi-cultural, diverse work environments.
• Successful experience in developing and retaining critical talent.
• Proven ability to articulate complex issues concisely

Within HSBC certain roles are designated as Enhanced Vetting Roles. For these roles, all internal and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role, on an ongoing basis if they remain in such a role. This role has been designated as an Enhanced Vetting Role.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***