HSBC Group

Some careers grow faster than others

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.

We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.

Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.

We are now inviting qualified individuals to join this team in the role of Head of Services - Global Trade Solutions (GTS)

Role Purpose

To take overall strategic responsibility for the management and delivery of operational service for enabling the growth of the Trade business and to achieve maximum net profitability for the Bank.

The jobholder is responsible for smooth execution of the day-to-day activities for the GTS Operational teams.  The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as GTS FIM, Internal Controls and Group Compliance Policy including international sanctions and Financial Crime Risks etc.  In delivering their responsibilities, they are expected to successfully lead a cohesive team which is inspired to meet business imperatives.  This will include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of a “superior” customer service in accordance with laid down rules and regulations.

Responsibilities

• To enable the growth of our market, share and maximise net profitability from business's customer portfolio.
• To deliver “superior” customer service by driving operational performance, (meeting SLAs, reducing cost, driving operational efficiency and reducing operational risks).
• Manage operational resources for large scale operations effectively to meet strategic objectives of the business.
• Support any key organizational strategic initiatives to help in operationalising the product development and business improvement. 
• Manage Business operations which have a significant scale of operational size along with complexity of transactions involved.
• To deliver excellent customer service and provide top quality trade services/solutions to customers. 
• Ensure that the customer is at the heart of everything we do both personally and as an organisation by driving a customer centric culture. 
• To manage, motivate & develop staff within the division. 
• Lead a highly motivated and skilled team, which allows GTS operations to meet the business objectives.
• Build and maintain good working relationships with Business Development, Sales and other strategic units and operate in an open and transparent way being fully accountable for supporting their business. 
• Support other operational teams like, HTS Central team, DBS, and/or other stakeholders in driving efficient business through collaboration and mutual benefit. 
• Lead, motivate and inspire the team to achieve the Group strategy and business objectives. 
• Establish cultural and behavioural excellence and develop high engagement across the team. 
• Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
• Ensure close monitoring of the operational risk and exercise appropriate action to minimize the likelihood of operating risk occurring including risk identification, assessment, mitigation and control, loss identification and reporting. 
• Ensure HTS system migration is successful, and improvement seen in performance and efficiency.
• Give priority in knowledge enhancement activities within the teams and create / encourage a learning culture. 
• Keep Line Manager informed of all important events without delay which includes negative and positive outcomes. 
• Prioritize knowledge enhancement activities within the teams and foster a culture of learning.
• Ensure the Line Manager is promptly informed of all significant events, including both negative and positive outcomes.

• Ensure the Line Manager is promptly informed of all significant events, including both negative and positive outcomes.
• A tertiary qualification in a relevant field
• Extensive knowledge and experience in trade products, operations, trade cycles, and customer service
• Solid understanding of customer groups and the ability to support business initiatives
• Proficient understanding of operational risk associated with trade transactions
• A minimum of 10-15 years of managerial experience
• Strong interpersonal, influencing, and communication skills
• Demonstrated success in past roles managing multiple tasks independently
• Effective team player with strong interpersonal and communication abilities
• Excellent organizational and time management skills
• Ability to work independently and efficiently with a keen eye for detail and a solution-oriented mindset
• Proficiency in spoken and written English is essential
• Self-driven and willing to take on new and additional responsibilities
  
  

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad