HSBC Group

Being part of HSBC in Czech Republic, you’ll help evolve and grow our business 

The Client Relationship Support role assists Relationship Managers (RMs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings. Other fundamental parts of the role include co-ordination of credit applications or renewals and risk escalation management and day-to-day business. This entails working with other departments in the bank and assisting in Customer Due Diligence and Know Your Client activities.

In the absence of the RM, the role holder will act as the focal point for the relationship, products, and services.

• Ensure consistent application of Group Policy Provide support to the Relationship Managers (RMs) to enable them to optimize the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers 

• Enable proactive client management by attending client meetings with Relationship Manager as necessary, and acting as the first point of contact for customers on daily credit-related enquiries

• Support the RM on day-to-day activities including client planning, pipeline management, co-ordination with product teams (payments, foreign trade, treasury) and other support teams in the Customer Due Diligence (CDD), Legal, Financial Crime Compliance, Credit Services areas, where relevant

• Undertake financial, credit and profitability analysis, and prepare the accounts remarks 

• Support the RM with third party liaison, including discussions with external lawyers and valuers

• Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers 

• Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues 

• Monitor credit risk, including concern lists and credit control reports, and analyze management information 

• Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response and adhere to regulatory, financial, and legal standards to minimize business and reputational risks

Essential Requirements:

• Minimum BSc degree/banking/economy

• Experience in the credit analysis/account management 

• Knowledge of banking products 

• Organizational and time management skills 

• Czech native speaker 

• Very good command of both oral and written business English

Preferable Requirements:

• Knowledge of CDD/KYC process 

• Proactivity

• Team player

• Eager to learn and participate on changes 

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

Not only is HSBC a great place to work, but we also offer the following unique and exciting opportunities and benefits:

• We’ll help you progress your career, including access to development programmes, mentoring and coaching, as well as world-class training through HSBC University 

• You can work your way and will have a say in when, where and how you and your team flexibly work together

• You’ll have opportunities to work internationally - this can be your place to start and branch out to anywhere we have offices 

• You’ll be able to join our Employee Resource Groups that bring together colleagues with shared characteristics and common interests. 

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

 

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers