Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager – Business Consulting
Principal responsibilities
Forecasting inbound and transaction volumes. Performing regular analysis of historical business data, such as volume, transaction, service metrics and key capacity model assumptions
Develop forecasting models and framework to improve forecast accuracy by incorporating historical trends, new drivers and ongoing enhancement to models
Evaluate staffing needs based on strategic forecast and develop long term plans to meet staffing requirement
Develop multiple staffing scenarios as per business ask and account for unforeseen challenges and propose solution
Demonstrate excellent analytical ability with conceptual understanding of how Workload Distribution, Productivity, Capacity Planning, SLA work and operation cost in tandem for efficiency
Communicate proactively to regional and country stakeholders on issues related to variances, workload or capacity and suggest through remediation action & Analyze and prepare workforce productivity and capacity analysis summary for monthly management reviews
Facilitate monthly capacity planning review with regional and global head and summarize outcome to management team & Deliver monthly Governance pack and insights on all KPI and reporting suite
Take direction from line manager in right scoping of projects or adhocs and set right expectation on requirement to avoid conflicts & Can link to the 'bigger picture' and be able to understand the impact of various strategies, policies and events and ability to provide recommendation and guiding team & Build good understanding of business domain, functional goals, and the required technical expertise
Ensure adherence with all the applicable compliance policies (Data security policy,operational risk, Functional manual, Group Compliance Manual, Audit recommendations, Internal Control requirements, regulatory guidelines etc.) and business standards of Organization as applicable. Take timely action on Audit comments and be able to demonstrate compliance with Internal controls.
Requisitos
Graduate or Post graduate degree in quantitative disciplines (Statistics, Economics, Engineering, Mathematics, Operations Research, Management Science) preferable
Background and experience in Workforce management, Capacity Planning and Operation analytics domain with 5+ years of relevant analytical experience
Strong programming knowledge of SAS, SQL R/Python, 2 out of these is must.
Strong planning, Time management, organizational, analytical, problem-solving skills
Strong working knowledge on Statistical Analysis concepts and application
Must be a self-starter and will be required to work under minimal supervision, but with firm deadlines.
Ability to confidently interact with senior management and communicate and synthesize information in a simple form.
Besides strong written and verbal communication skills the incumbent is also expected to have strong presentation skills.
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
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