HSBC Group

A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Chief Control Office

Chief Control Office (CCO) consists of subject matter experts in risks and controls. The team is responsible for managing risks in Digital Business Services (DBS) and throughout the Bank in a proactive and effective manner, enabling the Bank to thrive. We play a key role in monitoring and managing a wide range of risks and controls, driving a strong risk culture, ensuring customer protection, operational excellence as well as providing professional advice and recommendations as a trusted business partner.

As a member of CCO, you will assist in formulating proactive risk management strategies, driving continuous improvements, fostering an effective risk and control environment, and structuring comprehensive, risk based commercial solutions to help the businesses and functions grow safely and operate efficiently. Additionally, you will be able to develop meaningful connections across the Bank, as well as actively learn and develop for a great employee experience.

We are currently seeking a high caliber professional to join our department as Manager, Chief Control Office.

Principal responsibilities

• Support the implementation and embedment of Operational Resilience Framework, policies and procedures to ensure the Bank is operationally resilient. Key responsibilities include:
• Develop, manage and track project plans for operational resilience activities, including timelines, resources and budget
• Establish strong collaboration with business and functions across the Bank (e.g. Business Lines, IT, Operations, Procurement, Business Continuity and Incident Management, Risk & Compliance etc.) to deliver resilience standards and principles in a timely and effective manner
• Provide quality advice, guidance and support to business and functions on operational resilience deliverables, including the identification of critical operations and impact tolerance levels, process mapping, scenario testing, incident response and recovery planning.
• Identify potential delivery gaps, develop and coordinate risk management actions and follow through to successful closure
• Rollout new resilience capabilities, such as data insights, contingency planning
• Collaborate with third-party engagement managers and Procurement to review and integrate resilience requirements into contracts and service level agreements
• Prepare regular status updates, meeting materials and management reports for robust governance and oversight
• Partner with business and functions in driving proactive identification, assessment and root cause analysis of material risk issues and events; advising and facilitating the design and implementation of effective and sustainable controls.Devise and implement training and / or new initiatives to enhance staff knowledge on operational resilience practices and promote strong risk management culture.
• Challenge the status quo and identify opportunities for continuous improvements in policies, processes and controls to ensure they are fit for purpose.
• Keep abreast of industry and regulatory developments in risk management, and internal policy changes. Initiate proactive read-cross and gap analyses to continuously optimize the Bank’s risk management capabilities.
  

Requirements

• University Graduate in Business/Finance/Risk Management or related subject
• Over 5 years’ experience in managing risks and controls at banks / financial institutions. Prior experience with technology & cyber security risks / business continuity / third party management / incident management is a plus
• Good communication skills and abilities to interact with a wide range of stakeholders
• Great sense of ownership, analytical abilities, organization and execution skills
• Quick learner, agile and adaptable to changing priorities and tasks
• Good understanding of banking business, operational processes, products and services
• Strong command of spoken and written English and Chinese

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