HSBC Group

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Data Analytics and CRM - Hang Seng Bank

We are currently seeking a high calibre professional to join our department as Manager, Data Analytics (Operations Analytics)
 
Principal responsibilities:

• Establish and implement a comprehensive analytics strategies and solutions to enhance WPB operational efficiency, risk management and improve customer outcome in areas of NFR domains (covering CSEM, CDD, CRMU, Sales Quality, etc) and underwriting / collection process.
• Keen to take initiatives to translate business problems into analytics-led solutions with appropriate methodology, develop and deploy fit-for-purpose analytics solutions including (but not limited to) ad-hoc analysis, self-serve visualization, automated data solutions, machine learning and AI
• Highly sensitive to state of business and anticipative of business problems and priorities.
• Explore the data and conduct quantitative analysis to ascertain root cause of business' issues particularly related to WPB operation processes, identifies opportunities and effective solutions and actionable insights for non-technical stakeholders.
• Collaborate with cross-functional teams to integrate analytics into business processes and decision-making. 
• Design and develop dashboards and reporting tools for performance monitoring.
• Ensure timely and quality analytics deliverables to satisfy business needs effectively under the dynamic business environment.
• Sharing knowledge and good practice, working collaboratively with different parties to create a productive, diverse and supportive working environment.
• Adhere to HSBC policy, procedures and control requirements. Ensure analytics solutions are compliant with regulations and internal policies.

• University degree in in Data Science, Statistics, Computer Science, Information Systems or other related discipline.
• Minimum of 6 years’ experience in data analytics, preferably with focus on customer life cycle management or wealth management in banking industry.  
• Strong knowledge and experience with WPB operations is a plus.  
• Proficiency in data analytics tools (e.g. Big Query, Python) and visualization software (e.g. Tableau, Qlik Sense). 
• Strong problem-solving skill and a strategic mindset, with the ability to analyses complex data, identify core issues and recommend solutions.
• Ability to communicate with impact, with the capacity to ensure complex information is articulated in a meaningful way to a wide and varied audience.
• Customer-centric oriented, with good interpersonal, organizational, and presentation skills
• Self-motivated professional with great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery.

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