HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager, Fraud Management.

Principal responsibilities

• Develop, deploy, and optimize fraud detection strategies for various products such as credit card, debit card or any form of digital payments in Retail banking (e.g., PayMe).
• Support the fraud management strategy to protect the business against financial loss and improve customer experience.
• Ensure that fraud analytics solutions operate at optimum effectiveness.
• Support the development of management information (MI) to provide insights for fraud risk controls.
• Provide subject matter expertise in the design, development, and maintenance of fraud risk controls to address business and local regulatory requirements.
• Collaborate with cross-functional teams to create, improve, and align analytics best practices and strategies, creating a united front against fraud.
• Conduct proactive fraud risk assessments and ad hoc analyses to respond to and mitigate fraud incidents.

• Bachelor’s degree, or equivalent, in Business Management, Quantitative Analysis, Data Science, Computer Science or a related field.
• Strong analytical skills and experience in SAS programming, SQL, and Python.
• Experience in strategy development in any fraud detection platform using in financial industry (e.g., SAS EFM, ARIC, Feedzai). Knowledge of GCP usage is a plus.
• Experience in delivering management information (MI) projects with different stakeholders, and familiarity with visualization tools such as Qliksense and Tableau is an added advantage.
• Knowledge of retail banking products, digital payment channels (e.g., PayMe), fraud management processes, and controls is preferred.
• Experience in business or risk analytics and risk management is desirable.
• A good understanding of change management, project management, and agile methodologies and techniques is preferred.
• Proven ability to work across markets with multiple teams in an ever-changing environment.
• Strong communication, interpersonal, influence, and negotiating skills.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.