Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.
Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as Manager, Relationship Management , reporting to Head of Customer Service Banking
Principal responsibilities:
Formulate and implement localized sales and marketing plans for the relationship managers and lead the team to achieve the assigned KPIs as well as direct them to maximize service quality and productivity
Identify potential customers and groom them into Prestige Banking customers to maximize the customer loyalty and satisfaction
Assist the Head of Banking to manage and enhance capabilities/professionalism of the sales staff and provide coaching/support to them
Obtain customer feedback and handle complaints in a professional manner
Organize various promotional activities for acquiring new business
Keep abreast of latest compliance requirements and recommend remedial actions when necessary
Requisitos
Requirements:
University degree in a related discipline
Passes in IIQE (Paper 1, 2, 3) and HKSI (Paper 1,7,8) a must
Proven sales experience in banking industry
Good leadership and coaching abilities
Sound judgment and strategic planning skills
Customer centric mindset and ability to manage complex interactions effectively
Able to inspire others to achieve their goals/ambitions in a variety of situations
Shown strong situation awareness, strong desire to learn and able to work in Agile environment
Resilience to stress, able to unlock full potential and prepare for the future of work
Fluency in spoken and written Chinese and English
You'll achieve more when you join Hang Seng Bank Limited.
https://www.linkedin.com/company/hang-seng-bank/
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Issued by Hang Seng Bank Limited