Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.
We are currently seeking a high calibre professional to join our team as an Operation Manager CPC SPS.
Principal Responsibilities
- Supervise and support Cheque processing to ensure service quality and smooth operation
- Manage Hong Kong Cheque team and monitor the performance of offshore Cheque team
- Investigate, escalate to management and apply remedies for operation issues and incidents in a timely manner
- Provides accurate monthly reports and management reporting in a timely manner and analyses the reports to spot out underperforming areas
- Supports the management and mitigation of operational risk by identification, assessment, mitigation and control of operational risk of cheque processes
- Raises the awareness and alertness of financial crime activities relating to cheques and reduces the potential fraud loss
- Supports the planning and execution of business continuity and contingency plans and performs regular contingency drill exercises in accordance with HSBC and regulatory requirements
- Ensures the operation is compliant to HSBC risk policies and procedure, regulatory standard and audit requirement and fulfils all control requirement via continuous review of working procedures
- Identify and drive streamlining initiatives / projects from planning to implementation for Cheque Operations
- Contributes to operational efficiency, productivity improvement and customer experience and manages the ad-hoc process changes as required
- Communicate and perform governance with various service providers
Requisitos
- Experience in banking or financial institutions
- Experience in Cheque or other banking operations
- Sound knowledge of CHATS/SWIFT payment would be a plus
- Strong analytical and problem-solving skills
- Knowledge of data and system analysis
- Experience in managing projects and change management skills
- Ability to manage timelines and individuals with pressures and make time critical decisions
- Excellent communicator, resourceful, able to work independently and in a team
- Experience in vendor management is preferred
- Proficient in both spoken and written English and Chinese
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.