Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Operation Support Manager - PROCESS MANAGEMENT - FRAUD OPERATIONS.
Principal responsibilities:
Support people engagement related tasks by day to day operation needs.
Work as a team of fraud ops support and ensure effective training provided, operating model running effetively and maintaining an effective communication channels.
Ensure that positive relationships are maintained with internal/ external stakeholders relevant to the fraud risk agenda.
Support new hires and any other upskill training, which is a key element in the overall Ops Support mechanism which drives knowledge, skills and abilities for the new joiners/ existing resources etc.
Build effective working relationships with key stakeholders in the business, production teams, process managers to evaluate department risk exposure and monitoring implementation of controls.
Requisitos
Excellent communication - Effective conversational skills, proficient in both spoken and written English/ Cantonese/Mandarin.
Strong relationship management skills with different stakeholders.
Ability to write business letters and reports.
Analytical - Strong decision making and analytical skills. Experience using data and observation to support judgements and complex customer interactions.
Detail oriented - Research and patiently review the case.
Multitasking ability - Toggle between multiple applications and ability to work on multiple task.
Domain knowledge curiosity - Awareness of changing Fraud Landscape, fraud schemes, fraud prevention methods, fraud detection tools and industry fraud trends.
Timely escalation of any issues which are not able to sort out individually.
Basic mastering of MS Office, photo edit applcation, etc.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.