Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Operations Support Specialist - AMH COLLECTION - NHC.
Principal responsibilities
A Collections Operations Support Officer supports manager to minimizes risks across a single or multiple Operations Support functions, whilst ensuring compliance with operational policies, procedures and practices. The role holder is responsible to support manager for regular interactions across the business to facilitate management decision making activities, capability development, provide the infrastructure for operational controls, the design, support key operational processes and manage change initiatives designed to improve operational efficiencies, control costs or enhance customer experience.
The role is designed:
To support smooth implementation of collection system to support AMH collections.
To maintain and update the collection MI for daily collection operations.
To maintain smooth operation by liaise with all relevant stakeholders
To support other admistative tasks, including access review, collection of control monitoring evidence, etc.
Requisitos
University Graduate.
Proficient capability of English and Mandarin (listening, speaking and writing). Cantonese listening and speaking is a definite plus.
Good PC knowledge and skills (Windows, MS Office, etc.).
Comprehensive knowledge on the operation of credit cards, personal loans, or mortgage loan products and familiarity with relevant system.
High effective telephone negotiation skills and strong but courteous telephone manner.
Understanding of compliance related guidelines which affect collections.
Customer centric approach and service excellence mind set.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.