HSBC Group

Some careers shine brighter than others.

We are currently seeking an experienced professional to join our team in the role of Delivery Head

In this role you will:

• The Agile Delivery Management job oversees and leads in working with the product owner to align scheduling of activities to broader programme/epic/release requirements.
• Facilitating the team to self-organise; enabling continuous improvement of change and run activities, aligned to the product roadmap and customer expectations.
• Responsible for the coaching and leadership responsibilities that enable Agile delivery, including facilitating team meetings such as retrospectives, reviews and planning events.
• Shield the team from interruptions during sprints to ensure that Agile process doesn't impede team progress.
• Shape the future development of their Transformation portfolio or team through driving the operating strategy and capability requirements in line with industry best practice.
• Responsible for people management and development, performance management, resource management, professional development of Change teams
• Support senior stakeholders in achieving standardisation, generating value and in ensuring alignment with the wider change portfolio and the group strategy, values, and behaviours.
• Ensure appropriate skillsets are developed to assist the delivery of global strategic change programmes and business transformation for the Group.
• Participate in Risk Audit process and coordinate with auditors.
• Responding to time critical audit queries effectively
• Understand various work streams and regional products.
• Understanding of financial reports and foresee issues.
• Knowledge of Management Tools (Clarity) used for effective Project Management 
• Monitoring Group Tools and maintain correct data.
• Coordinating with Regional Head for the estimations and controlling.

To be successful in this role, you should meet the following requirements:

• 15-20 years of experience in IT.
• Ensure proper communication and quick resolution as a crisis manager.
• Excel expert (Macro)
• As a senior member, should be able to handle first point escalation for all audit issues.
• Provide subject matter expertise wherever required.
• Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Vendor coordination Prepare Weekly and monthly status reports.
• Participate in business meetings with various stake holders on a need basis.
• Take corrective actions based on the customer satisfaction surveys.