HSBC Group

Wealth & Personal Banking

In Wealth and Personal Banking, we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking, Insurance, and Chief Operating Office.

We are currently seeking an experienced professional to join our team.

In this role, you will:

The role is a customer facing (over contact centre platform) where leadership and meeting customer needs are critical to the success of the business. The role is to directly manage a portfolio of Clients and build quality customer relationship via professional service and needs fulfillment.

·       To support Team Manager in delivering up-to-standard business requirement, customer satisfaction and quality control.

·       To achieve by creating and maintaining an environment where the individual performance in achieving the WPB business objectives while providing the highest service standards.  The role will ensure the business is effectively run in accordance with the WPB Target Operating Model (TOM).

·       In delivering the business objectives, role holders must also maintain the highest standards of risk management, control and compliance required by the Group, closely managing and driving the individual and collective performance of the team.

·       Implementation of the IC TOM requires the role holder to implement the Group standards in customer contact strategy and delivery of those standards in accordance with any country specific requirements (based upon a good understanding of the customers, the potential customer base, local market conditions and competitor activity).

·     Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial                 markets