Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Process Consultant - CTB GLOBAL OPS_WPB.
Principal responsibilities:
Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
Responsible for leading small/medium scale transformation and reengineering projects & initiatives or support Senior Process consultant’s in managing a large transformation program in order to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs.
The role requires to mentor one or many process analysts in a program/project environment guiding them to deliver program/project objectives.
For specific functional areas, deliver step change in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.
Act as a reliable transformation delivery lead & working closing with stakeholders to identify key projects.
Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.
Work closely with different transformation programme and providing on ground support from DBS Operations transformation perspective.
Revisit projects post deployment on regular basis to validate whether the objectives are met and sustainable.
Be knowledgeable of key business drivers – WFM data, process maps, process insights, data intelligence etc.
Organize & lead process reviews, walkthrough, bootcamp sessions.
Mobilize right support for reengineering projects and ensuring designs are translated into implementation- including Tech funding ask, Business case creation, supporting Jira work for demand intake process.
Has a strong understanding of data to support opportunity identification –support the working group meetings, partners with key stakeholders.
Anticipate issues and risks and address them quickly, with an understanding of the critical path. Contemplate contingencies and develop strategies to manage risks.
Collaborate with other enablers & teams ie Automation, Technology, Operation Transformation Program Office to drive Global and local re-engineering initiatives.
Support TP PMO in managing project and program delivery.
Requisitos
Candidate with 8+ years of overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.
Good experience in Project Management and process improvement initiatives internally or other large complex organizations. Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.
Good working knowledge of functional area in an operational or consulting capacity.
Preferably Black Belt or Green Belt trained / certified.
Having knowledge of the change process, project lifecycle and Agile ways of working.
Awareness of problem-solving skills using end to end process reviews and data driven analysis.
Exposure / experience to Robotics / AI and other automations tools / techniques will be an added advantage.
Understands how technology/process improvements adds value to the business and to the end customer.
Experience in managing senior stakeholders and demonstrated ability to rapidly build relationships with key stakeholders and translate ideas into outcomes.
Working across cultures and in matrix organizational structures.
Ability to form working relationships at senior level in the organization.
Financial acumen: develop business case, benefit quantification and translate ideas into outcomes.
Ability to develop cohesive working relationships with business partners.
Good English written & verbal communication skills, negotiation skills and influencing skills.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
You’ll achieve more when you join HSBC.
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