Job description
Some careers grow faster than others.
If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.
In International Wealth and Premier Banking we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers look after their day-to-day finances and manage, protect and grow their wealth. Retail Banking plays a crucial role in executing the International Wealth and Premier Banking strategy, providing strategic advice, frameworks and guidance to markets, that ensure all customer journeys, products and services are sustainable, inclusive and built with customers at the heart. Retail Banking brings together a united retail business, made up of the following global teams: Segments, Retail Products, Shared Services Contact Centre, Distribution and Enablers spanning Customer Experience, Marketing, Data and Analytics, Business Architecture, Sustainability and Inclusion for International Wealth and Premier Banking.
We are currently seeking an ambitious individual to join our Wealth and Personal Banking team in the role of Product Manager, Retail Deposits.
The incumbent would be responsible for the retail deposits product with responsibilities spanning business growth, customer experience, and product governance. The primary responsibilities would include working with the Head of Deposit to devise and execute growth strategies. The role would also encompasses handling various projects related to the Deposit business. Additionally, the incumbent would be responsible for all regulatory compliance, internal policy compliance and upkeep of the internal procedures and documentation. The role would be the first point of contact from the frontline teams on solving complex queries and also with IT teams in driving IT changes. The incumbent is required to collaborate with risk stewards, inter-department units and support function teams to develop and refine the governance framework for ongoing monitoring to ensure timely and effective product governance and reporting standards of IWPB Deposit and Transaction banking products and services.
Design and execute growth strategies through campaigns and growth programs with an objective of meeting the financial goals.
Continuously assess the account opening procedures and onboarding systems to ensure that the customers receive the best-in-class experience.
Drive initiatives and strategic projects that are aligned to the business objectives and priorities.
Be a custodian of all department instruction manuals, processes, issues and actions.
Review all relevant regulatory guidelines and internal processes and perform gap analysis on an on-going and ad-hoc basis to ensure proper product governance is in place in accordance with IWPB internal policies and procedures and local regulations.
Collaborate with Payments team, Risk Stewards, Operations, Regulatory Compliance and other key stakeholders for Transaction Banking related items.
Ensure all BNM regulations and policies, ABM rules, PIDM guidelines and other regulatory requirements are followed / implemented.
Conduct account reconciliation and substantiation as per the established procedures.
Perform control assessment for the Deposit business to test on effectiveness of controls, raise timely escalations and maintain highest standards of control environment.
Partner with IT team on driving IT changes, designing new solutions and periodic testing.
Requisitos
Degree graduate with multiple years of experience in driving retail banking business in product management preferably in managing a sizeable liabilities portfolio.
Experience in deposits product management is preferred.
The candidate will need to be numerically strong, good in interpersonal skill and is able to work as a team.
Effective strategic thinking and problem solving ability; demonstrated experience in translating this thinking and customer centricity into practical business results.
Strong communication skills, good team player and stakeholder management.
Results orientated with proven track record, self-directed, change leader, high energy and strong execution skills.
Analytically sound, the role holder would need to have an inquisitive nature to understand insights in terms of propositions and trends and form insights to help identify opportunities for growth
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Malaysia Berhad