HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of a Consultant Specialist

In this role, you will:

• Manage communications with key stakeholders, including producing regular reports to relevant Business and IT stakeholders.
• Transform Finance IT into a service-orientated, client-centric, value-add, organisation
• Ensure DevSecOps working approach and support all team members to follow the same methodology
• Ensure awareness, involvement and support from key stakeholders by building teams and maintaining robust communications
• Proactively plan and execute periodic IT Service Management activities such as Service Resilience Planning & testing, Capacity Planning etc
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
• Keep up to date and have expertise on current tools, technologies especially in the areas of service resilience and automation
• Liaise with engineers, architects, and business stakeholders to understand and drive the product or service’s direction, aligning to strategic vision
• Provide support in identification and resolution of all incidents associated with the IT service, partnering with the Engineering Centre Heads and Service Management Leads.
• Ensure the solutions designed/developed/deployed are fully compliant with the HSBC standards and control framework
• Building a simple and scalable service management practice and support model
• Ensure methodologies are aligned to MSS IT strategic vision, demonstrating a continual desire to implement strategic or optimal solutions, and where possible, avoid workarounds or short term tactical solutions
• Appreciation of existing data privacy issues, ensuring solutions adhere to complex data regulations and controls
• Working with stakeholders to ensure that negative customer and business impacts are avoided 
• Understand all changes in the wider context of the business lines/ areas we support and those on which the portfolio has an impact, including Regulatory and Data Management projects.
• Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, report concerns or observations in terms of control weaknesses, compliance breaches and operational risk impact.
• Ensure adherence to best practice delivery standards across the pods, with risks, issues and dependencies correctly defined and managed
• This role requires a self-starter with strong service management skills, who enjoys the challenge of supporting complex environments 
• Structured and organised leader with strong service management, data and technical analysis skills, and the ability to manage multiple priorities
• A clear communicator with strong interpersonal skills who can manage stakeholders in a complex matrix organisation

• Manage communications with key stakeholders, including producing regular reports to relevant Business and IT stakeholders.
• Transform Finance IT into a service-orientated, client-centric, value-add, organisation
• Ensure DevSecOps working approach and support all team members to follow the same methodology
• Ensure awareness, involvement and support from key stakeholders by building teams and maintaining robust communications
• Proactively plan and execute periodic IT Service Management activities such as Service Resilience Planning & testing, Capacity Planning etc
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
• Keep up to date and have expertise on current tools, technologies especially in the areas of service resilience and automation
• Liaise with engineers, architects, and business stakeholders to understand and drive the product or service’s direction, aligning to strategic vision
• Provide support in identification and resolution of all incidents associated with the IT service, partnering with the Engineering Centre Heads and Service Management Leads.
• Ensure the solutions designed/developed/deployed are fully compliant with the HSBC standards and control framework
• Building a simple and scalable service management practice and support model
• Ensure methodologies are aligned to MSS IT strategic vision, demonstrating a continual desire to implement strategic or optimal solutions, and where possible, avoid workarounds or short term tactical solutions
• Appreciation of existing data privacy issues, ensuring solutions adhere to complex data regulations and controls
• Working with stakeholders to ensure that negative customer and business impacts are avoided 
• Understand all changes in the wider context of the business lines/ areas we support and those on which the portfolio has an impact, including Regulatory and Data Management projects.
• Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices, report concerns or observations in terms of control weaknesses, compliance breaches and operational risk impact.
• Ensure adherence to best practice delivery standards across the pods, with risks, issues and dependencies correctly defined and managed
• This role requires a self-starter with strong service management skills, who enjoys the challenge of supporting complex environments 
• Structured and organised leader with strong service management, data and technical analysis skills, and the ability to manage multiple priorities
• A clear communicator with strong interpersonal skills who can manage stakeholders in a complex matrix organisation