HSBC Group

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Project Manager.

Work Location: Pune/Hyderabad

In this role, you will:

• Working collaboratively with GPS Technology & Business heads to provide inputs to the strategy. Follow on to oversee & execute that strategy. Alongside establishing delivery governance process and managing technology infrastructure and resourcing and budget allocations.
• Continually evaluating, prioritizing, and managing CS & Investigation’s portfolio initiatives and maintaining a close working relationship with the Product, Delivery & Business Client Services Leads across GPS tech and non-GPS workstreams.
• Leading as a key relationship manager & Program Lead between Payments Technology, Wholesale IT, Payment Operations and other partner systems for all things Payment enquiry, support request & complaints management, becoming an expert in both Operations and Technology product practices
• Leading as a Delivery Lead to ensure the releases of prioritized functionalities / enhancements are implemented as per roadmap and in an efficient and least impactful way
• Bringing innovation ideas and developments to Payments Technology systems & processes to shape the GPS Technology strategy and ensure that foundational capabilities are invested in to develop and maintain a leadership position in the space.
• Representing GPS Technology CS & Investigations teams and ensuring that the Delivery best practices are observed and creating autonomous code quality & peer review processes.
• Managing growth and affordability, ensuring effective business management of Payments Client Servicing technology solutions
• Being passionate about all elements of testing to ensure that the program governance is at its optimal & effective best all through a cycle of each initiative. Ensuring financials and delivery cadences’ best practices are established and measured with improvement goals developed; to ensure an autonomous change process enabling fully tested & compliant releases against all functional & non-functional requirements.

To be successful in this role, you should meet the following requirements:

• 12-15 years’ experience in Technology Portfolio, Program and Delivery Management. Aligning with Group strategy, creating synergy with other country/regional teams, the role requires interaction with numerous entities on a Global basis in way that creates confidence and buy-in but sets clear unambiguous direction. Equally own and manage department strategy regarding systems/technology and compliance with regulations
• Assess program/project performance and aim to maximize ROI. Proven experience in leading large engineering practices and deliver of complex engineering solutions. Ability to self-monitor progress against objectives, and proactively keep leadership apprised of key issues
• Senior stakeholder management and ability to manage high/critical escalations. Formulate, organize and monitor inter-connected projects; and co-ordinate cross-project activities. Assume responsibility for the program’s people and vendors. Lead and evaluate program, project managers and other team resources. Develop and control deadlines, budgets and activities. Apply change, risk and resource management.
• Prepare reports for program directors, sponsors and other such senior stakeholders. Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Ability to lead Scrum & Scrum of Scrum. Assess program/project performance and aim to maximize ROI. Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Where required, lead technological research (POCs) by studying organization goals, strategies, practices, and user projects. Complete projects by coordinating resources and timetables with other/external departments and IT Operations team. Lead and face off Program/Department level audits. Internally verify application results by conducting system audits of technologies implemented.
• Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures. Accomplish financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.

The successful candidate will also meet the following requirements:

• Ability to lead engagements & drive communication of business requirements with program teams (including partner systems and external vendors). Oversee key vendors (including quality assurance), QBR management, key service level metrics oversight, Budget management
• Extensive experience on Payments Client Servicing and/or Payment Operations
• Demonstrated ability to successfully execute multiple transformation programs simultaneously
• Experience managing or leading product transformation and large production releases
• Preferably experienced in managing, leading Payments Technology systems
• Consultative experience in large technology transformation & delivery environment
• Ability to maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
• Good understanding of payment operations and end-to-end lifecycle (Client onboarding, payment initiation, payment processing and post processing)

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India.