Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Site Lead of Business QA
In this role, you will
Provide strategic leadership for a robust horizontal testing capability, overseeing internal staff and vendor engagements across multiple initiatives delivered.
Build and lead a high-performing team aligned with the principles of the Business QA Capability.
Directly supervise and lead the Business QA teams ensuring alignment with organizational goals.
Act as the escalation point for project issues and concerns, providing timely resolutions.
Delivery Excellence: Support the delivery production line (development, testing, and implementation), ensuring digital deliverables meet business requirements and are fit for release to customers.
Contribute to the successful delivery of flagship Global Change Execution Programmes.
Oversee internal business user engagement in business acceptance activities for customer and staff facing applications.
Lead the transition to Agile methodologies within the Business QA discipline.
Customer Focus: Utilize external data sources and industry trends to ensure cross-browser and device coverage accurately reflects customer usage, standardizing processes while accommodating regional nuances.
Ensure deliverables are aligned with customer needs and operational considerations, maintaining a strong customer focus throughout.
Team Leadership & Development to Provide direct leadership to a team of up to 100 FTEs and indirect leadership to vendor and partner resources within the capability.
Define and implement training and development plans for the team, including accreditation programs and robust performance management practices to foster a high performance culture.
Governance & Risk Management: Operate within the broader IWPB Business QA governance structures, ensuring compliance with established standards and protocols.
Identify key risks, issues, and interdependencies, providing appropriate mitigation strategies or escalating as necessary.
Develop and implement clear governance procedures within the Business QA discipline.
Support audits and independent program assessments as required, ensuring HSBC is not exposed to operational or reputational risk.
Requisitos
To be successful in this role you should meet the following requirements:
- Strong knowledge and understanding of Agile delivery methodologies and the role of QA within them.
- Extensive experience in customer-focused organizations, particularly in disciplines such as digital transformation or change management.
- Deep understanding of testing processes and practices, with a proven track record of delivering quality outcomes.
- Awareness of User-Centered Design methodology and a strong customer-centric approach.
- Leadership & Performance Management
- Demonstrated ability to lead and develop high-performing teams, with strong
- performance management and team development skills.
- Experience in process improvement and LEAN thinking methodologies.
- Project Management & Delivery
- Excellent understanding of project methodologies, frameworks, and best practices.
- Subject matter expertise in digital channels, including technical, commercial, market, and customer considerations.
- Pragmatic decision-making skills, with the ability to balance commercial, risk, and customer experience factors to make clear recommendations.
- Communication & Relationship Management, highly developed communication skills (written and verbal) to explain complex or technical issues effectively.
- Strong relationship management skills to navigate conflicting priorities and satisfy a diverse range of internal and external stakeholders.
Innovative mindset with the ability to approach challenges creatively and deliver results. - High levels of resilience, self-motivation, and the ability to adapt to a dynamic environment
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India