Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist
In this role, you will:
• Ownership of service recovery during incidents.
• Ownership of root cause fixes and observability uplifts to meet the group targets of for Incident reduction and Mean Time to Recover (MTTR).
• Ownership of remediating resilience control breaks and cyber vulnerabilities.
• Reporting on Service incidents, availability, improvement plans, DR compliance, and security patching activities.
• Identify and drive service improvement initiatives including automation of server patching and disaster recovery tests.
• Provide hands on support to the fd ITSO and Service Quality team members and assist with identifying and driving the agreed priorities.
• Own and drive the mitigation/risk acceptance of all identified cyber vulnerabilities across the fd service estate.
• Continue the transformation of our service delivery capabilities, working closely with Dev-Ops engineers.
Requisitos
To be successful in this role, you should meet the following requirements:
• A background in Dev Ops, Site Reliability Engineering and/or Platform/Channel Delivery with direct experience of applying ITIL or SRE principles within an agile/DevOps environment.
• A broad understanding and comprehensive appreciation across Service Management process and principles:
• A sound understanding and working knowledge of HSBC processes (change management, ITSA, access management, tooling, data security, etc)
• DevOps and Agile principles for efficient delivery
• Ability to manage risk, adopt a customer-first mind-set in managing change, and make decisions to support the best outcomes for our customers, sometimes when under pressure.
• Excellent spoken and written communication skills with experience of adapting your style and approach to a senior audience.
• A qualification in a relevant service management discipline (such as ITIL), or an agile delivery methodology (such as Scaled Agile Framework) is desirable.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India